Client computer requirements for UI client devices - Metasys - LIT-12011832 - General System Information - Metasys System

Client computer requirements for UI client devices - Metasys - LIT-12011832 - General System Information - Metasys System - 12.0

Metasys System Configuration Guide

Product

Building Automation Systems > Building Automation Systems > Metasys System

Document type

Configuration Guide

Document number

LIT-12011832

Version

12.0

Revision date

2024-07-17

Product status

Active

The following table describes the recommended and minimum computer requirements for the computer used for Site Management Portal, SCT, and Metasys UI access.

Table 1. Client computer requirements for Site Management Portal UI, SCT, Metasys UI, and JCT
	Site Management Portal (SMP) UI System Configuration Tool (SCT) System Configuration Tool Pro (SCT Pro)	Metasys UI JCT
Recommended processor ¹	Intel® Core™ i5 Processor	Intel® Core™ i5 Processor
Recommended Random Access Memory (RAM)	8 GB (4 GB minimum)	8 GB (1 GB minimum)
Recommended Random Access Memory (RAM)	Note: If you use graphics intensively, you may experience better computer performance with additional RAM.
Hard disk capacity	40 GB hard disk (minimum)	40 GB hard disk (minimum)
Supported operating systems	SMP Windows® 10 Pro and Windows 10 Enterprise Editions versions 21H2, 22H2 (64-bit). Windows® 10 Enterprise LTSC (21H2) (64-bit) Apple® macOS® 11 Big Sur Apple® macOS® 10.15 Catalina Apple® macOS® 10.14 Mojave SCT and SCT Pro Windows® 10 Pro and Windows 10 Enterprise Editions versions 21H2, 22H2 (64-bit). Windows® Server® 2019 (version 1809 or later) (64-bit) Windows® Server® 2016 (version 1607 or later) (64-bit)	Metasys UI and JCT Windows® 10 Pro and Windows 10 Enterprise Editions versions 21H2, 22H2 (64-bit). Windows® 10 Enterprise LTSC (21H2) (64-bit) Apple® macOS® 11 Big Sur Apple® macOS® 10.15 Catalina Apple® macOS® 10.14 Mojave
Supported web browsers	Google® Chrome™ version 91 or later Microsoft® Edge® version 91 or later Apple® Safari® 13.1 or later ²	Microsoft® Edge® version 91 or later Google® Chrome™ version 91 or later ³ Apple® Safari® 13.1 or later ⁴ Other web browsers, such as Mozilla® Firefox®, are not officially supported by the UI. However, the Metasys UI may appear and function appropriately in these web browsers.
Supported mobile phone operating systems	N/A	Android phone 9.0 or later iPhone iOS 13.0 or later
Supported tablet operating systems	N/A	Android tablet 9.0 or later iPad iOS 13.0 or later
Network communication	Ethernet network interface card 10/100/1000 Mbps	Ethernet network interface card 10/100/1000 Mbps Follow these guidelines and recommendations: For optimal performance, use a wired connection for computers browsing to the Metasys UI. Alternatively, for mobile phones and tablets, you can use a wireless IEEE 802.11 connection on a 4G network. Browsing to the Metasys UI over a 3G communications network is possible, but it is not recommended or supported. High latency (also called lag or wait time) can cause the Metasys UI to disconnect from the ADS or ADX. To avoid high latency, use a network with 20 mpbs upload speed. Signal strength impacts the overall performance of the Metasys UI. For the best results, ensure you have a strong signal for your wireless connection.
Monitor	1024 x 768 or higher resolution and 16-bit or higher color depth	1024 x 768 or higher resolution and 16-bit or higher color depth Other features may require 1600 x 900 resolution. Additionally, you may need to set your monitor display at Small 100% setting (Control Panel > All Control Panel Items > Display).

¹ Our computer platform and memory recommendations are not meant to imply that older or slower machines are not usable. Refer to the Network and IT Guidance Technical Bulletin (LIT-12011279) for more information regarding computer/server recommendations.

² In macOS, you cannot view Graphics+ graphics in the SMP UI. You use the web browser to download the Launcher application. After you install the Launcher application, you use the Launcher, not the web browser, to log in to SMP.

³ Metasys UI does not support incognito mode. To exit incognito mode, click or tap the X icon of the browser window or tab and then open a new browser window or tab. For more information on incognito mode in Google Chrome, click here.

⁴ Metasys UI does not support private browsing. To exit private browsing, click or tap Private in the browser window.