The Metasys system requires a service account in Active Directory service consisting of an Active Directory service username and password. The feature uses this service account when querying Active Directory service. The system allows for the use of one service account to access all domains, or one service account per domain. For details, see Service Account Rules.
The customer’s IT department defines the service account username and password. You should create this user with a non-expiring password. If the IT department requires the modification of the service account password on a periodic basis, you must define a Metasys system work process to update the password in the Security Administrator System at the time it is changed in Active Directory service. If the service account password in the Metasys system does not match the service account password in Active Directory service, Active Directory service users cannot access the Metasys system.