Troubleshooting site connectivity issues - Verasys - LIT-12012995 - LC-ENT100-01 - LC-SBH200-0 - Building automation software - Verasys Enterprise - 4.0

Verasys Enterprise Configuration and User Guide
Brand
Verasys
Product name
Verasys Enterprise
Document type
User Guide
Document number
LIT-12012995
Version
4.0
Revision date
2020-09-30
Product status
Active
Language
English

Procedure

To resolve communication problems with an SBH, complete the following steps:

  1. Connect to the SBH and log in to the SBH user interface. If the SBH & Controller Status page displays an IP address for the SBH, click the IP address to navigate to the login page of the SBH. If the SBH & Controller Status page displays no IP address for the SBH, visit the site and connect to the SBH locally.
  2. In the SBH user interface, navigate to Settings > Ethernet, and verify that the Ethernet drop-down menu is set to On and that all the settings on the page are correct.
    Note: Ensure that you configure the proxy server if you need a proxy for the connection.
  3. Navigate to Settings > Verasys Enterprise, and verify that the Enable Verasys Enterprise Services drop-down menu is set to Yes.
  4. In the Status area, check the Enterprise Connection Status field. If the field shows a warning, click More Info: Diagnostics, and in the Diagnostics window, look for any error indications.
  5. If the Diagnostics window displays errors, navigate to Settings > Diagnostics and note the diagnostic passcode and download the diagnostics. Contact Verasys Enterprise support, and send the diagnostics file and the passcode.