Troubleshooting - Verasys - LC-SBH200-0 - LC-SBH200-0E - LC-SBH200-0LA - LC-SBH200-0S - Supervisory Device - SBH200

When you launch a web browser, it does not direct you to the SBH login page.

Reason

Device operation varies based on the device and Internet browser you use. For example, some devices cache browser information and do not automatically redirect you to the SBH login page when you launch the browser.

Solution

Direct your browser to www.smartbuildinghub.com

When you upgrade a controller or HVAC device that an SBH connects to, the SBH does not display active or current data.

Solution

Disconnect the SBH from the field controller system bus, and then reconnect it.

When you install the SSL certificate on your device, it asks you to re-install it.

Solution

1. Verify that the time on your client device is correct. If the device time is not current, for example, after a hard reset, close the browser, set the time, and then try to install the certificate.
2. Check your web browser settings and verify that cookies are enabled.

When you install the SSL key or certificate, the message Error Saving SSL Settings appears.

Reason

When an SSL key or certificate is corrupted, the SSL page detects it and alerts you to the corrupted key or certificate. However, if the corruption is minor, for example, if you copied an extra space while installing the certificate, or you missed a character, the UI does not detect the problem and saves the corrupted key or certificate. The server detects the error and returns the Error Saving SSL Settings message. This correctly prevents the bad key or certificate from being used, but it does not inform you about the source of the problem.

Solution

Reinstall the SSL key or certificate as described in the Smart Building Hub Network and IT Guidance Technical Bulletin (LIT-12012324).