See the following technical support contact details and opening hours in your region.
United States and Canada
For technical support, use the phone number for your area or go to:
https://kantech.com/Support/Contact_Technical_Support_Advanced.aspx.
| Area | Call type | Opening times: 08:00 to 20:00 (EST) |
|---|---|---|
| United States and Canada | Toll free | +1 888 222 1560 |
| United States and Canada | Toll free | +1 800 507 6268 option 4 |
Latin America and Caribbean
For technical support, contact us at one of the following email addresses or use the phone number for your area.
- For access technical support, email access-support@jci.com.
- For video technical support, email video-support@jci.com.
- For technical training inquiries, email latam.certificaciones@jci.com.
| Area | Call type | Opening times: 08:00 to 20:00 (EST) |
|---|---|---|
| Latin America and Caribbean | Toll free | +1 800 507 6268 |
| Latin America and Caribbean | Toll free | +1 800 392 2873 |
| Argentina, Buenos Aires | Direct | +54 11 5199 3104 |
| Brazil, Sao Paolo | Direct | +55 11 3181 7377 |
| Chile, Santiago | Direct | +56 2 3210 9662 |
| Colombia, Cali | Direct | +57 2 891 2476 |
| Colombia, Medellin | Direct | +57 4 204 0519 |
| Costa Rica, National VOIP | Direct | +506 4 000 1655 |
| Dominican Republic, Santo Domingo | Direct | +1 829 235 3047 |
| El Salvador, San Salvador | Direct | +503 2 136 8703 |
| Guatemala, Guatemala City | Direct | +502 2 268 1206 |
| Mexico, Mexico City | Direct | +52 55 8526 1801 |
| Panama, Panama City | Direct | +507 836 6265 |
| Peru, Lima | Direct | +51 1 642 9707 |
| Venezuela, Caracas | Direct | +58 212 720 2340 |
Europe, Middle East, and Africa
For technical support, contact us at one of the following email addresses or use the phone number for your area.
- For technical post-sales inquiries, email video-support@jci.com.
- For technical training inquiries, email emea.training@jci.com.
- For all licensing inquiries, email sp-licensing-support@jci.com.
| Area | Call type | Opening times: 08:00 to 18:00 (CET) |
|---|---|---|
| Europe, Middle East, and Africa | Toll free | +800 2255 8926 |
| Europe, Middle East, and Africa | Direct | +31 475 352 722 |
| Bahrain | Direct | (0)800 04127 |
| Belgium | Direct | +0800 76 452 |
| Denmark | Direct | +45 4494 9001 |
| France | Direct | +0800 90 79 72 |
| Germany | Direct | +0800 1806 757 |
| Greece | Direct | 00800 312 294 53 |
| Ireland | Direct | +1800 94 3570 |
| Israel | Direct | +972 772 201 350 |
| Italy | Direct | +39 0230 510 112 |
| KSA | Direct | +96 6800 8500 509 |
| Kuwait | Direct | (0)22062915 |
| Lebanon | Direct | 01 426 801, new dial tone and then dial 8552 3436 77 |
| Nordic Countries | Direct | 04494 9001 |
| Oman | Direct | (00) 8007 4364 |
| Qatar | Direct | (00) 800100841 |
| Russia | Direct | 81 0800 2052 1031 |
| South Africa | Direct | +27 (0) 10 100 3292 |
| Spain | Direct | +900 99 31 61 |
| Turkey | Direct | +00800 3192 3007 |
| United Arab Emirates | Direct | (0)800 0310 7123 |
| United Kingdom | Direct | +44 330 777 1300 |
Asia Pacific
For technical support, contact us at one of the following email addresses or use the phone number for your area.
- For video technical support, email video-support@jci.com.
- For technical training inquiries, email apac.training@jci.com.
- For all licensing inquiries, email sp-licensing-support@jci.com.
| Area | Call type | Opening times: 09:00 to 18:00 (CST China Standard Time) and 09:00 to 19:00 (IST India Standard Time) |
|---|---|---|
| Asia Pacific | Toll free | + 800 2255 8926 |
| Australia | Direct | +1 800 580 946 |
| China | Direct | +86 21 6163 8644 |
| India | Direct | +91 80 4199 0994 |
| Oceania and New Zealand | Direct | +64 9942 4004 |