Verify connectivity to the SBH300 - Verasys - LIT-12014323 - Network gateway - Smart Building Hub (SBH300) - 5.0

Verasys Airwall Agent for iOS Application Note

Product name
Smart Building Hub (SBH300)
Document type
Application Note
Document number
LIT-12014323
Version
5.0
Revision date
2023-08-24
Product status
Active

To verify that you have connectivity to the SBH300, open the Airwall Agent app and click Diagnostics > Overlay Networks. The Overlay Networks page provides you with information about the device, including the IP and ID; the Conductor connection status; the network policies and the option to ping networks.

If you view the Overlay Networks page after the completion of your install, select Ping opened network. This initiates traffic from your Airwall Agent, building a HIP tunnel to the SBH300 shown in your list. If the SBH300 can accept ICMP (ping) inbound, it provides a time in the Ping result column. If the SBH300 does not accept ICMP, it states that the Ping has timed out. This does not always mean you do not have connectivity to the devices, just that you cannot ping it. It is highlighted in green if you have connectivity to the device.

You can view the IP address of your connected SBH300 from the Overlay networks page, in the Device IP column. To connect to the SBH300, enter this IP address in your browser.

Note: Another option to view the same information is to log on to your remote access user portal. See Figure 1. It also identifies the remote SBH300 that you have trust with. You can access the remote access user portal at the following link: https://cond-amera-01.openbluesec.cloud/.
Figure 1. My Airwall Agents