Installing the firmware - Triatek - LIT-12013911 - xMS-2000 - Critical Environment Display - Version 2.0

xMS-2000 Display Firmware Update Installation Guide

Brand
Triatek
Product name
Critical Environment Display
Document type
Installation Guide
Document number
LIT-12013911
Version
Version 2.0
Revision date
2022-06-22
Product status
Active
Language
English

Procedure

  1. Save the xMS-2000 FlashTools and product firmware to your computer and extract. There is another .zip file inside the product firmware folder. Do not extract that file. If you download multiple firmware files, ensure each is in its own sub-folder.
  2. Launch the FlashTools app on the computer and log in with admin as both the ID and password. Select the check box to remember log on settings and click Login.
  3. To verify that ADB is enabled on the xMS-2000 display, navigate to Settings > Diagnostics > Enable ADB . Check that the toggle button is in the enabled position. If it is not enabled, turn on the toggle button.
  4. Important: An incomplete flash can leave the display in an unresponsive state that is not field recoverable. Before you start the flashing process, ensure that the computer power, display power, and USB connection are all secure.
    Connect a USB Type A to Micro USB-B cable from the computer to the display’s Micro USB connector at the back of the enclosure.
  5. In the upper right of the FlashTools window, click the folder icon.
  6. Locate and select the folder where you previously saved the firmware files. Click OK. The location and file name appear in the top bar of FlashTools.
  7. Select the Factory Reset check box. This resets all configurations to the default state.
  8. Click Execute in the FlashTools window. Click Yes to confirm parameter settings. FlashTools then extracts the firmware zip file and begins the flashing process.
  9. If FlashTools reports that a device is not found, click OK. Ensure that Enable ADB is on, the USB connection is secure, and click Execute to try the process again.
  10. When the process is complete, FlashTools displays a message to confirm the process was successful.
    Important: Do not unplug the device until after the pop-up window confirms a successful flash.
  11. When the display user interface appears, unplug the Micro USB cable and verify or set the MAC address at Settings > Network > MAC Address.
  12. Power cycle the display to restart it.
    Note: FlashTools can flash up to five displays simultaneously with the same firmware. This requires that all displays connect to the computer through a USB hub, and a power supply is daisy chained to each display. The procedure is the same as previously described. The process only completes after all devices boot. A notice appears if any device fails to boot within three minutes. If this happens, disconnect the devices that restarted successfully, and execute the flash process again for the devices that did not restart.