Troubleshooting - PENN Controls - LIT-12013314 - PC10 - RMZ-1214-E10 - RMZ1214E11-NT1 - RMZ1214E11-NT3 - RMZ1214E20 - RMZ1214E61-DS1 - RMZ1214R10-EU - RMZ1214R10-UK - RMZ1214R10-US - RMZ1218C10-EU - RMZ1218C10-UK - RMZ1218C10-US - RMZ1218C40-EU - RMZ1218C40-UK - RMZ1218C40-US - PENN Connected - PENN Connected PC10

PENN Connected PC10 Install and Commissioning Guide

PENN Controls
Product name
PENN Connected PC10
Document type
Commissioning Guide
Document number
Revision date
Table 1. Troubleshooting
Condition Cause Solution
The gateway fails to connect to the PENN Commissioner app. Poor GSM CSQ signal
  • Move the gateway to another position to improve the CSQ signal. CSQ signals can measure from 0 to 31; make sure that the CSQ measures 15 or higher.
  • Install an outoor antenna.
  • Install a gateway with Ethernet capability.
The sensor fails to power on with a magnet. Reed switch not connecting Open the sensor with caution and make sure that the seals remain intact. On the printed circuit board (PCB), press and hold the manual start button until the green light flashes.
The sensor fails to display data after 30 minutes. Sensor fails to connect on first attempt
The sensor battery requires replacement. End of battery life expectancy Use the correct screwdriver head to remove the four screws with caution. Do not damage the screw head. Separate the top and bottom sections of the battery and note the four red screw seals and the white enclosure seal. Replace the battery and move all of the seals into place before you reattach and screw the sensor enclosure together. Swipe the sensor with a magnet to restart it.