Updating the Software - Metasys - Part No. 24-10143-1183 - SI-VRFCBN02-0Sx - Gateway/Router - VRF Smart Gateway - Release 1.2.1

VRF Smart Gateway Installation Guide

Product name
VRF Smart Gateway
Document type
Installation Guide
Document number
Part No. 24-10143-1183
Document revision
Rev. H
Release 1.2.1
Revision date

About this task

Important: The VRF Smart Gateway software update process must be followed per the sequence identified below. You cannot upgrade a VRF Smart Gateway already in the field running firmware earlier than V1.2.0.266 directly to V1.2.1.54. The MUT tool must be used.
Note: VRF Smart Gateway units already in the field must follow the following update process:
  • If the VRF Smart Gateway version is at an earlier version than, upgrade the Gateway to at minimum using the standard software upgrade process from the VRF Smart Gateway UI.
  • If the VRF Smart Gateway is at, use the MUT tool to upgrade the Gateway to the build. The MUT Software Update Tool is required because there are OS migration and security fixes in the VRF Smart Gateway V1.2.0.266 software release. The standard software upgrade from a VRF Smart Gateway UI procedure is not possible.
  • If the VRF Smart Gateway is at, then upgrade the Gateway to by using the standard software upgrade process from VRF Smart Gateway UI.
Note: For more information on software upgrade using the MUT, refer to the VRF Smart Gateway MUT User Guide (LIT-12013562). For more information about software update from the VRF Smart Gateway UI, refer to the VRF Smart Gateway Users Guide (LIT-12012385).

To determine if an update is required, identify the current software version of the VRF Smart Gateway software. You can identify the current software version on the gateway UI home page, click About, then identify the version number listed for VRF Smart Gateway. If your gateway is not at VRFG- or later, then you need to update the software.

You can perform the update using a mobile device or computer, but you must complete the full process using the same device.


  1. If you are connected to the VRF Smart Gateway access point, disconnect, then connect to the Internet.
  2. Navigate to https://www.solutionnavigator.com/ , and download the latest software version, or contact your nearest Johnson Controls representative for the latest version.
  3. Reconnect to the VRF Smart Gateway access point.
  4. On the gateway home page, navigate to Settings > System Utilities > Software Updates.
  5. Click Choose File.
  6. Select the software file the you downloaded in step 3.
  7. Click Upload. If any error messages appear, retry the upload.
    Note: If you attempt to update from release 1.0, and the update fails, you may need to clean out temporary files using a Cleanup.bin file. Ask your VRF technical support team for this file. Follow the steps in this section to apply the file as an update. After the gateway restarts, log in and repeat the update process.
  8. When the upload is complete, click Install. The message shown in the figure below appears and remains visible during the update. The gateway takes approximately 15 minutes to complete the update. The gateway restarts multiple times during the update. If the H-LINK LED is either on solid or flashes once per second, the update is complete.
    Figure 1. Notification that an Update is in Progress

  9. After your computer or smart device reconnects to the VRF Smart Gateway, in the gateway UI, select the checkbox to confirm that the connection is established, then click Return. The login screen appears.
  10. Log in to the gateway UI.
  11. Verify that the version number on the About screen displays the update version.