This section describes the most common problems you may encounter when you set up and operate SNEs. Use the general solution guidelines and procedure references in this section to avoid or resolve these problems. Table 1 provides a list of common SNE problems and their solutions.
This section is not a troubleshooting guide for Metasys system networks, customer networks, BAS networks, or the field devices connected to the SNE.
Field device troubleshooting is covered in the field device documentation. Refer to the appropriate field device documentation for additional information.
Note: To effectively troubleshoot an
SNE, it may be necessary to isolate the
SNE from the Ethernet
network and the associated field trunks and field devices, and then direct-connect to
the
SNE
with a computer to browse the Site Management Portal UI.