Troubleshooting - Metasys - LIT-12013352 - M4-SNE10500-0 - M4-SNE10501-0 - M4-SNE11000-0 - M4-SNE11001-0 - M4-SNE110L0-0 - M4-SNE110L1-0 - M4-SNE22000-0 - M4-SNE22001-0 - Supervisory Device - SNE10 Network Engine - SNE11 Network Engine - SNE22 Network Engine - SNE Supervisory Network Engine - 12.0

SNE Commissioning Guide

Brand
Metasys
Product name
SNE10 Network Engine
SNE11 Network Engine
SNE22 Network Engine
SNE Supervisory Network Engine
Document type
Commissioning Guide
Document number
LIT-12013352
Version
12.0
Revision date
2022-12-12
Product status
Active
Language
English

This section describes the most common problems you may encounter when you set up and operate SNEs. Use the general solution guidelines and procedure references in this section to avoid or resolve these problems. Table 1 provides a list of common SNE problems and their solutions.

This section is not a troubleshooting guide for Metasys system networks, customer networks, BAS networks, or the field devices connected to the SNE.

Field device troubleshooting is covered in the field device documentation. Refer to the appropriate field device documentation for additional information.

Note: To effectively troubleshoot an SNE, it may be necessary to isolate the SNE from the Ethernet network and the associated field trunks and field devices, and then direct-connect to the SNE with a computer to browse the Site Management Portal UI.