How do I upgrade a device to a later Release? - Metasys - LIT-12013035 - Software Application - SCT Pro - 15.0

SCT Pro Help

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User Guide
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Before you begin

To perform a device upgrade, the device needs to have the Model Name in the archive. In order to get the Model Name in the archive, you must perform an upload. Otherwise, in Upgrade Device model, the Which version do you want to upgrade to? list indicates there is no image found.
  1. Log on to SCT Pro.
  2. Ensure that you have the required engine images on your laptop.
  3. Create an archive that has an engine that can be upgraded.
  4. Before you upload the engine, open the engine under Details and ensure that the Model Name attributes is empty.

About this task

When you use SCT Pro to upgrade a device, multiple tasks are performed in sequence. The number and type of tasks that are performed depends on the device that you select, and they are displayed in the Upgrade Device window. To upgrade a device, complete the following steps:
Important: At Metasys Release 10.1 or later the Advanced Security Enabled attribute is set to True by default for a site. When the value is set to True, a site director at Metasys Release 10.0 or later discards all communication attempts from network engines at Metasys Release 9.0.7 or earlier. For more information, see How does the Advanced Security Enabled attribute affect my site?
Note: You can use the Upgrade Device feature in SCT Pro to perform all of the tasks required to upgrade a network engine. However, if you use the Upgrade Device feature to upgrade a server then you must manually perform additional tasks on the server.


  1. From the Dashboard, select an archive.
  2. In the Network Tree pane, select the device to upgrade.
  3. Below the Network Tree pane, click Actions > Upgrade Device. The Upgrade Device window appears.
  4. Optional: To prepare an email to inform users about the downtime that results from the upgrade, click the link to contact users. A draft email opens in your default email application, which you can edit and add recipients to.
  5. From the Which version do you want to upgrade to? list, select the version of Metasys to upgrade the device to. Options that are not valid are disabled. The only exception is for NAE55-1 and NIE59-1 network engines. Although you can choose to upgrade one of these devices to Release 10.0 or later, the upgrade fails. The latest release to which you can upgrade these devices is Release 9.0.
  6. Click Continue.
  7. Optional: If you upgrade a site director to Release 10.1 and your site includes network engines at Metasys Release 9.0.7 or earlier, a warning appears. Choose one of the following options:
    Note: As best practice, before you proceed, follow the on-screen instructions to generate an email and verify with the site administrator which action to take.
    • To continue with Advanced Security enabled and disconnect incompatible devices, click Continue and Disconnect Devices.
    • To disable Advanced Security, keep incompatible devices connected, but turn off the latest security enhancements, select the check box to turn off Advanced Security, and then click Continue without Advanced Security.
  8. Optional: If you upgrade a site director to Metasys Release 11.0 or later, you may be presented with the following warning message: Upgrading the Site Director to <version> will disconnect the following device(s) due to incompatibility with FIPS. If you decide to continue with the upgrade, inform the site administrator by email through either of the following two ways:
    • Send a system summary using your email. Use the link that is provided to copy the full device list to your clipboard and manually paste it into the email.
    • Send a full warning email using your mobile device, by scanning the QR code that is provided on the screen.
  9. On the Authenticate to Devices page, enter the user name and password, and then click Authenticate to log on. After the padlock icon shows as unlocked, click Continue.
  10. The wording on the button depends on the upgrade choices that you make. To confirm that the sequence of tasks completes successfully, view the corresponding entries in the Action Queue.