Finding crash files - Metasys - LIT-1201990 - Software Application - NxE Information and Configuration Tool - 10.1

To find crash files on an NAE45 or NAE55:

1. Start the NCT.

2. On the Connections tab, select a device, then click Connect to connect to a network engine.

3. On the Explorer tab, click Get All Debug Files, select a destination for the files, then click OK. This transfers the crash and map files associated with the selected device. If you want to store your files in a new folder, click Make New Folder (Figure 1).
   Figure 1. Select destination for debug files screen
   

   

   
   
   When the transfer is complete (refer to the Connection Activity pane for successful completion results), use Windows File Explorer to browse to and open the files you saved.
   Note: The dmlog.txt file is located in the subfolder \storage\dmlog.txt.
4. Right-click the file and open with Notepad. The file should be similar to the example in Figure 2.

Figure 2. Example of a dmlog.txt file