About, Etc. tab - Metasys - LIT-1201990 - Software Application - NxE Information and Configuration Tool - 10.1

NxE Information and Configuration Tool Technical Bulletin

Brand
Metasys
Product name
NxE Information and Configuration Tool
Document type
Technical Bulletin
Document number
LIT-1201990
Document revision
Version
10.1
Revision date
2019-10-14
Language
English

This tab provides the user with additional details about the tool and a quick link to the NCT log file. The log file section of the tab is viewable only in the Advanced mode. Use the Advanced mode only with assistance from your local Johnson Controls service/support representative.

Note: The Messages from Selected Device field on the Connections tab are more helpful to the general user than the Log File View button. We strongly recommend that you do not use the Empty button to empty the log file unless directed to do so by your local Johnson Controls service/support representative.
Figure 1. NCT Showing About, Etc. Tab in the Advanced Mode
Table 1. NCT About, Etc. Tab, Advanced Mode Features and User Actions

Callout

Item Name

User Action, Item Function, and/or Item Description

1

NCT Information Pane

Provides some additional details about the NCT, including copyright, port usage, NCT version number, and a list of devices supported by NCT. Note that the SNE and SNC models are not listed, but they are still supported.

2

Log File Section

Advanced mode only.

Appears only in the Advanced mode and contains the View button and Empty button.

3

View Button

Advanced mode only.

Click View to open a new window that displays the entire NCT log file.

Note: The Messages from Selected Device field on the Connections tab are more helpful to the general user than the Log File View button.

4

Empty Button

Advanced mode only.

Click Empty to erase the log file. This function permanently deletes all information in the log file. You cannot undo the Empty command.

Important: Use the Empty button with caution. We strongly recommend that you do not click Empty unless directed to do so by your local Johnson Controls service/support representative.

5

Log all network data Check Box

Select the Log all network data check box to include all communication data between the NCT and the connected network engine.

6

Command Timeout Box

Select a value to establish the amount of time (in seconds) in which commands sent from the NCT wait before they return a lack of response error. For example, if you have trouble starting the performance monitor tool (which could be due to network delays), you could increase this value by 5-second increments until the lack of response error messages stop appearing.