Message queue troubleshooting - Metasys - LIT-12011279 - General System Information - Metasys System - 13.0

Network and IT Guidance Technical Bulletin

Brand
Metasys
Product name
Metasys System
Document type
Technical Bulletin
Document number
LIT-12011279
Version
13.0
Revision date
2023-09-29
Product status
Active
Language
English

Under normal operation, Metasys message queues are empty or near zero. If there is a problem with trend forwarding, the messages remain in the backlog queue and queue size increases. If this occurs, and the queues become full, permanent data loss can result.

Note: This procedure requires that you have Windows Administrator access on the Metasys server computer. Perform this procedure on all Metasys servers on your site. If you have a split ADX, perform this procedure on the Web/Application server but not on the Database server.

To determine the size of your RabbitMQ queue:

  1. Launch a command prompt as an administrator.
  2. Run the following command to change to the correct RabbitMQ folder for your particular Metasys Release:
    • For Release 10.1: cd "C:\Program Files\RabbitMQ Server\rabbitmq_server-3.7.3\sbin"

    • For Release 11.0: cd "C:\Program Files (x86)\Johnson Controls\RabbitMQ Server\rabbitmq_server-3.7.3\sbin"

    • For Release 12.0: cd "C:\Program Files (x86)\Johnson Controls\RabbitMQ Server 3.8.16\rabbitmq_server-3.8.16\sbin"

  3. Run the command rabbitmqctl list_queues. A list of queues and unprocessed messages displays. If the Number of Messages for the Metasys queues contains a number that is greater than zero or has grown over time, you may have an issue with data processing that requires further investigation.