Network reliability requirement - Metasys - LIT-12011279 - General System Information - Metasys System - 13.0

Network and IT Guidance Technical Bulletin

Brand
Metasys
Product name
Metasys System
Document type
Technical Bulletin
Document number
LIT-12011279
Version
13.0
Revision date
2023-09-29
Product status
Active
Language
English

Communication between the Metasys server and network engines requires a robust and reliable network. If communication throughput is not sufficient or is unreliable, false online and offline alarms from supervisory controllers may occur. In most cases, the controllers report online almost immediately, which is an indication that there is no problem with the controllers.

If they do not report online within a few seconds, or this behavior persists, contact the Johnson Controls technical support for assistance.