Anti-spyware considerations - Metasys - LIT-12011279 - General System Information - Metasys System - 10.1

Network and IT Guidance Technical Bulletin

Brand
Metasys
Product name
Metasys System
Document type
Technical Bulletin
Document number
LIT-12011279
Version
10.1
Revision date
2019-12-20
Language
English

Anti-spyware packages alert users when changes are made to their operating systems by unidentified applications, programs, or services and may also allow the users to control these changes to their operating systems. For example, changes may occur in Internet Explorer web browser settings, running processes, or dial-up connections.

The anti-spyware software may also allow the user to designate which services can run on a Metasys server. The Metasys Device Manager, Metasys Action Queue, and Metasys Report Cache Refresh may appear on the list of services as unknown or unreliable. In these cases, in the anti-spyware tool, the Publisher attribute of the process does not identify the process as a Johnson Controls process, nor does the term Metasys appear in the name. Both of these services must be allowed to run on the Metasys server.

Additionally, anti-spyware software may not allow the Metasys server software to write to the hosts file. Some anti-spyware software warns the user that changes are to be made, and the user must accept or reject the changes. Other anti-spyware packages do not allow the change to occur at all until the software is configured.

For more information, refer to the ADS/ADX Commissioning Guide (LIT-1201645), Open Application Server (OAS) Commissioning Guide (LIT-12013243) or ODS Commissioning Guide (LIT-12011944) .