ADSADX log folder - Metasys - LIT-12011279 - General System Information - Metasys System - 10.1

Network and IT Guidance Technical Bulletin

Brand
Metasys
Product name
Metasys System
Document type
Technical Bulletin
Document number
LIT-12011279
Version
10.1
Revision date
2019-12-20
Language
English

The ADSADX Log folder in the Windows Event Viewer on the Metasys Server contains information related to specific Metasys server software failures or important events. The messages appear in English only.

Note: In a split ADX, this folder is on the web/application server computer.

The following events may appear in the ADSADX Log folder:

  • The Metasys server software has a failure initializing any subsystem during startup.

  • The Metasys server software has a failure during runtime when it tries to write to the Microsoft SQL Server database.

  • The Metasys server or SCT software has a failure during runtime for interactions with Active Directory services. For example, an Active Directory service user was denied access to the Metasys Server or SCT software, or an Active Directory service user could not be added as a Metasys server or SCT user.

  • The ADSADX Log reports a message queue timeout has occurred. The message contains the text System.Messaging.Message.QueueException: Timeout for the requested operating has expired. This event indicates that MSMQ encountered an exception while reading an empty message queue. The sporadic appearance of this error in the ADSADX Log is normal. Because the error only occurs when the message queue is empty, all Metasys system messages have been processed successfully. However, if this error occurs constantly or continually over brief periods of time, there may be a problem with message queuing. Report this behavior to your Johnson Controls support representative.

The ADSADX Log folder defaults to Overwrite as Necessary. If you would like to save all events or have a certain Event Log folder size, right-click the folder in the Windows Event Log and change this property.

Note: A problem exists when viewing the properties of the ADSADX Log in the Windows Event Viewer. Even though the folder defaults to Overwrite as Necessary when the folder is created during the first startup of the Metasys server, it appears in the Windows Event Viewer as Overwrite Events Older Than. The file is Overwrite as Necessary.

Additional errors write to the Windows Event Viewer Application folder. Any event in this folder is a result of information generated by or an error in the Metasys III Device Manager service (MIIIDM source).

The Windows Event Viewer is located in the Control Panel > Administrative Tools > Event Viewer.