Certificate management troubleshooting - Metasys - LIT-12011279 - General System Information - Metasys System - 10.1

Network and IT Guidance Technical Bulletin

Product
Building Automation Systems > Building Automation Systems > Metasys System
Document type
Technical Bulletin
Document number
LIT-12011279
Version
10.1
Revision date
2019-12-20

The following table lists troubleshooting topics for certificate management.

Table 1. Certificate management troubleshooting
Error Message or Scenario Solution or Workaround
When you set the Site object Site Security Level attribute to Encrypted and Trusted and then download the Site Director, all network engines reporting to the Site Director are modified to change their Site Security Level attribute to Encrypted and Trusted. If a network engine Site Security Level attribute is set to Encrypted and Trusted and does not have a trusted certificate, the network engine does not communicate to the Site Director.

To resolve this issue:

  1. Login to the network engine's Site Management Portal in Expert mode.
  2. Open the Focus tab of the network engine object.
  3. Click Edit.
  4. For the Site Security Level attribute, select Encrypted Only.
  5. Click Save.
  6. Verify the network engine comes online at the Site Director.