Troubleshooting - Metasys - LIT-1201519 - MS-NAE35xx-2 - MS-NAE45xx-2 - MS-NAE5510-2U - MS-NAE5510-3U - MS-NAE551S-2 - MS-NAE55xx-3 - MS-NCE25xx-0 - MS-NXE85SW-x - Supervisory Device - NAE35 Network Automation Engine - NAE45 Network Automation Engine - NAE55 Network Automation Engine - NAE85 Network Automation Engine - NCE25 Network Control Engine - 11.0

NAE Commissioning Guide

Brand
Metasys
Product name
NAE35 Network Automation Engine
NAE45 Network Automation Engine
NAE55 Network Automation Engine
NAE85 Network Automation Engine
NCE25 Network Control Engine
Document type
Commissioning Guide
Document number
LIT-1201519
Version
11.0
Revision date
2022-02-09
Language
English

This section describes the most common problems you may encounter when you set up and operate NAEs . Use the general solution guidelines and procedure references in this section to avoid or resolve these problems. Table 1 provides a list of common NAE problems and their solutions. To troubleshoot the NAE-S, also refer to the NAE-S Commissioning Guide (LIT-12012269) for specific information that applies only to this secure NAE model.

This section is not a troubleshooting guide for Metasys system networks, customer networks, BAS networks, or the field devices connected to the NAE .

Field device troubleshooting is covered in the field device documentation. Refer to the appropriate field device documentation for additional information.

Note: To effectively troubleshoot an NAE , it may be necessary to isolate the NAE from the Ethernet network and the associated field trunks and field devices, and then direct-connect to the NAE with a computer to browse the Site Management Portal UI.