Error or error message |
Description with resolution |
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After installing Metasys UI or Metasys UI Offline, you receive the following error when browsing to the site:
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The ASP.NET component experiences a registration issue. This issue occurs when the ASP.NET component installs before the Internet Information Services (IIS) component is installed and configured appropriately. To resolve this issue:
For more information about this solution, go to https://msdn.microsoft.com/en-us/library/k6h9cz8h%28v=vs.140%29.aspx. If this solution does not resolve the error, see the following solution. |
After installing Metasys UI or Metasys UI Offline, you receive the following error when browsing to the site:
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The UI_AppPool or the UIOffline_AppPool's Managed Pipeline Mode is set to Classic instead of Integrated. To change the Managed Pipeline Mode setting:
For more information about managing Request-Processing for Application Pools, go to https://technet.microsoft.com/en-us/library/cc725564(v=ws.10).aspx. |
An issue requires an application pool recycle.
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The following are examples of issues that may require an
application pool recycle:
Important: When you recycle a Metasys UI or Metasys UI
Offline application pool, all users logged into the site are logged out. When
you recycle the Metasys UI application pool, users may lose work, such as adding
exceptions or editing schedules in the Schedules widget. Use caution when
recycling the application pool.
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An issue requires a Metasys UI application pool recycle. |
To recycle the Metasys UI application pool:
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An issue requires a Metasys UI Offline application pool recycle. |
To recycle the Metasys UI Offline application pool:
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An issue requires an SCT application pool recycle. |
To recycle the SCT application pool:
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When attempting to
view an Aliased graphic, which is a graphic associated with an Equipment Definition,
in the Metasys UI Graphics Manager, the Graphics List displays a Device Offline error and the preview of the graphic does
not load. |
This issue occurs
when an offline device has points in the associated Equipment Definition. To resolve this issue, ensure all devices associated with the Equipment Definition are online. To work around this issue, create and edit Aliased graphics in the Metasys UI Offline. |
In the Graphics widget, Graphics+ graphics do not display the default bindings in the Room Control Module (RCM). |
This issue occurs because the Site Management Portal (SMP) handles the RCM data differently than the Metasys UI. To resolve this issue:
When you subsequently view the Graphics+ graphic in the Graphics widget, the RCM data should populate appropriately. |
If adding data to the historian database using Metasys Database Manager while the Metasys UI is running, the averaged data is not calculated accurately. The reporting database used by the Metasys UI does not sync for data injected in this manner, therefore, the averaged data calculations may be inaccurate. |
Do not add data to the historian database using Metasys Database Manager while the Metasys UI is running. If you have already added data to the historian database in this manner, follow
the solution below:
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The Trend widget and the Custom Trend Viewer do not display data for time periods longer than 7 days. |
The ads-user is not mapped to the JCIReportingDB. On an OAS, this issue may also occur if the Historical Data Add-On feature is unlicensed. To resolve this issue, follow these steps on the database computer:
At installation time, the JCIHistorianDB synchronizes with the JCIReportingDB. This initial synchronization can take several hours. The average synchronization takes an hour per 5–10 GB. While the synchronization takes place, the Metasys UI Trend widget is available but the historical trend data may not appear until the synchronization is complete. |
On large sites, the following issues may be observed in Metasys
UI:
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This issue may be related to the Site object's Offline Detection Poll Rate attribute being set to Fast. On large sites where offline and online alarms are not critical, set the Site object's Offline Detection Poll Rate attribute to Slow to resolve the issues. |
When you upgrade a site without downloading an archive to the ADS, there are no relationships available when viewing the Equipment Relationships widget for a piece of equipment in the Building Networks tree. |
To view the relationships for a piece of equipment, you must download an archive to the ADS you are viewing prior to logging in to the Metasys UI. Note: If you do not download an archive an error message appears when viewing the
Equipment Relationships widget.
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No CSV Trend Report is created. |
The CSV builder has limited memory and cannot handle generating a report for the size of data for the selected data points. To generate a report, select fewer data points. |
The Detail widget, Commanding dialog, or other widgets do not load completely, display partial data, or display Null as a value after installing the Metasys Server software and during initial start-up of the Metasys UI. |
Allow one to two hours per 500 engines for the Online Archive to gather and populate the attributes and other data displayed in the Building Network tree. We recommend not accessing the Building Network tree objects and viewing the object’s Detail widget during the initial start-up and sync. Furthermore, do not issue Bulk Commands through the Advanced Search feature in the Metasys UI during initial start-up and sync. |
One invalid point blocks other point's subscriptions. |
When equipment is deleted that used to have points bound in a graphic, those point subscriptions become invalid, causing other points subscriptions to be blocked. To prevent this, delete the point that is now invalid from the binding. Equipment can only be deleted offline through a download, points can be deleted online and offline. |
Command states text values displayed in Metasys UI are different from command states displayed in SMP. | This issue requires a
Sync Engine command. The following scenarios may also require a
Sync Engine command:
With the Sync Engine command you can synchronize the latest attributes and information available on a network engine with the online archive available on the Site Director. The Sync Engine command is not the same as an Archive command or an upload performed in SCT. You can only perform a Sync Engine command on an engine object in the Metasys UI. The command pushes object attribute changes to the live system. An upload in SCT pushes object attributes (and other data) to the archive database. You can view the progress of an upload in the ActionQ in SCT. Once you issue a Sync Engine command, it takes place in the background, and is not monitored by ActionQ. However, a flag appears on the Site object in the SMP and Metasys UI when an engine sync executed by a Sync Engine command is in progress. To issue a Sync Engine command,
follow these steps:
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Online points, controllers, or engines
show a Remote Device Offline , Value Inaccessible ,
or Value Cannot be Read status in the Building Network, Priority
Array, or Potential Problem Areas widget. |
Metasys UI 4.0 and
later cannot read values from engines that are at Metasys Release 3.0 or earlier.
This means that online points, engines, or controllers associated with a network
engine that is at Release 3.0 or earlier can have a status of Remote Device Offline , Value
Inaccessible , or Value Cannot be Read
.
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Various upload, download, and performance issues are occurring in the Metasys UI. | The system may have too many spaces and equipment defined. The software allows you to configure an unlimited number of buildings within a generic parent space object, as well as floors in a building and rooms on a floor. You can also configure spaces within rooms. However, the recommended limit is 20,000 spaces. A larger number can cause upload, download, and performance issues. The same 20,000 limit applies to equipment. |
The Status Summary displays question marks (????) in the online mode. | Status Summary points do not resolve when you bind a generic space with no filter. For the points to resolve in the Viewer, choose at least one filter (binding), so that the Status Summary can search for that short name in all the equipment serving the space. |
A point does not resolve in a graphic and you see question marks (????) in the graphic. | The following conditions may prevent points from
resolving:
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Email delivery of a Scheduled Report fails. | To resolve this issue, implement the following
functional prerequisites for report delivery:
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Reduced disk space due to large log file size in inetpub>Logs folder. | The folder size can exceed 50 GB due to large IIS log files, which reduces the available disk space. The location of these logs is not maintained by Johnson Controls. For information about deleting old log files by script go to: https://docs.microsoft.com/en-us/iis/manage/provisioning-and-managing-iis/managing-iis-log-file-storage. On larger Metasys sites, you may want to create a scheduled task to delete log files by script. For information about creating scheduled tasks go to: https://docs.microsoft.com/en-us/iis/manage/provisioning-and-managing-iis/managing-iis-log-file-storage#run-the-script-as-a-scheduled-task. |
Certain Metasys UI features display limited data or no data on an OAS. |
When the Historical Data add-on feature for an OAS is unlicensed, the data is limited for any feature that references historical data. In addition to Trend, this includes Potential Problem Areas, Advanced Search & Reporting (including Scheduled Reports), Equipment Activity, and Alarm Manager/Monitor. When the Potential Problem Areas add-on feature for an OAS is unlicensed, the Potential Problem Areas widget does not show any data. Instead, it shows a message to indicate the feature is not licensed. When the Scheduled Reports add-on feature for an OAS is unlicensed, users can download and immediately email reports from Advanced Search & Reporting, but they cannot save, view, or edit scheduled reports and templates. Additionally, the process to generate and deliver existing scheduled reports will not run. |
Commanding options are not displaying in the Metasys UI Commanding dialog |
If the FQR of an object contains the & symbol, the commanding options are not displaying in the Metasys UI Commanding dialog. To resolve this issue, delete the object that contains the & symbol in SMP and then add it in SMP with a new name. Ensure that you upload the changes to your SCT Archive. You may need to do a sync engine command in the Metasys UI if the data is out of sync. |
The Fault Detection feature and the Fault Triage feature do not appear in Metasys UI after you license the features. |
After you license the Fault Detection feature and the Fault Triage feature, there is a brief delay before the faults become visible. Log out of Metasys UI and back in, if you were logged in when you licensed the feature. |