Metasys UI and Metasys UI Offline technical specifications - Metasys - LIT-12012115 - Server - Metasys UI - 11.0

Metasys UI Technical Bulletin

Brand
Metasys
Product name
Metasys UI
Document type
Technical Bulletin
Document number
LIT-12012115
Version
11.0
Revision date
2020-10-30
Product status
Active
Language
English
The following tables list the technical specifications for the Metasys UI and Metasys UI Offline.
  • For more information about the ADS/ADX technical specifications, refer to the Application and Data Server (ADS) and Extended Application and Data Server (ADX) Product Bulletin (LIT-1201525).
  • For more information about the ADS-Lite technical specifications, refer to the Metasys Server Lite Installation and Upgrade Instructions (LIT-12012258) .
  • For more information about the OAS technical specifications, refer to the Open Application Server (OAS) Catalog Page (LIT-1901122).
  • For more information about the SCT technical specifications, refer to the System Configuration Tool Catalog Page (LIT-1900198).
Table 1. Metasys UI client technical specifications for phones and tablets

Supported mobile phone operating systems

Android 5.1 or later

iOS® 11.4.1 or later

Supported tablet operating systems

Android 5.1 or later

iOS® 11.4.1 or later

Notes:
  • You can use some desktop-specific Metasys UI features on your iPad™ (iOS version 13.2.3), if you enable the desktop view. To enable the desktop view on your iPad go to Settings > Safari > Request Desktop Website.
  • For most features and functionality, use tablets in landscape mode and have a resolution higher than 1280 x 800.
Table 2. Metasys UI client technical specifications for computers

Supported client computer operating systems and web browser combinations

Windows® 10 Pro and Windows 10 Enterprise Editions versions 1903, 1909, and 2004 (64-bit). For all future Windows 10 updates after version 2004, we will evaluate and certify that Metasys software can support the updates before we provide guidance on support.
Web browsers supported:
  • Google® Chrome™ version 78 or later
  • Microsoft® Edge® version 44 or later
Windows® 8.1 Pro and Windows 8.1 Enterprise Editions with Update (KB2919355) (64-bit)
Web browser supported:
  • Google® Chrome™ version 78 or later
Windows® 7 Professional, Enterprise, and Ultimate Editions with SP1 (64-bit)
Web browser supported:
  • Google® Chrome™ version 78 or later

Apple® macOS® 10.15 Catalina

Apple® macOS® 10.14 Mojave

Apple® macOS® 10.13 High Sierra

Apple® macOS® 10.12 Sierra

Web browsers supported:
  • Apple® Safari® 11 or later
  • Google® Chrome™ version 78 or later
Note: When you use Chrome version 80 or later on a macOS, you need a certificate issued by the Certificate Authority (CA) due to a Chrome browser change.
Table 3. Metasys UI client technical specifications for web browsers

Supported web browsers

Google® Chrome™ version 78 or later
Notes:
  • For better performance, we recommend that you use Google Chrome as your preferred web browser for the Metasys UI .
  • The preferred browser for the Graphics Manager and the Graphics Editor is Google Chrome. You may experience issues when you use the Graphics Manager and Graphics Editor in other web browsers.
  • If you use the Metasys UI with Google Chrome and if you simultaneously use other browsers, you may see the following error message in Metasys UI: Disconnected! The server is no longer sending value updates. Please refresh your browser. To prevent this, disable background timer throttling as follows:
    1. Right-click on the Google Chrome icon in the task bar.
    2. Right-click on Google Chrome in the menu that opens, and select Properties.
    3. In the Shortcut tab, add --disable-background-timer-throttling to the end of the Target field. Insert a space between the path and the flag: "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --disable-background-timer-throttling
  • Metasys UI does not support incognito mode. To exit incognito mode, click or tap the X icon of the browser window or tab and then open a new browser window or tab. For more information on incognito mode in Google Chrome, refer to https://support.google.com/chrome/answer/95464?hl=en.
Microsoft® Edge® version 44 or later
Apple® Safari® 11 or later
Note: Metasys UI does not support Private browsing. To exit Private browsing, click or tap Private in the browser window.

General web browser support information

  • The Metasys UI does not officially support other web browsers, such as Mozilla® Firefox®. However, the Metasys UI may appear and function appropriately in other officially unsupported web browsers.

  • In supported web browsers on tablets and phones, the Metasys UI does not support the desktop view options. To exit the desktop view and load the mobile view:
    • In Chrome, deselect the Request desktop site option.
    • In Safari, close the browser and open the Metasys UI site.
  • Metasys UI uses cookies as part of its protocols, so ensure that your web browser does not block all cookies before you browse to the Metasys UI .

  • Ensure you select the Enable DOM Storage setting on the client device. For Windows operating systems, go to Control Panel > Internet Options > Advanced > Settings > Security and verify the Enable DOM Storage setting is selected.
Table 4. Metasys UI client technical specifications for supported communication channels

Supported communication channels

For optimal performance, we recommend a wired connection for computers that browse to the Metasys UI .

Ethernet network interface card 10/100/1000 Mbps

Wireless IEEE 802.11 connection

4G Network

Notes:
  • Metasys UI may run over a 3G network. However, browsing to the Metasys UI over 3G is not recommended or supported.
  • High latency (also called lag or wait time) can cause the Metasys UI to disconnect from the ADS or ADX .
  • Signal strength impacts the overall performance of the Metasys UI . For the best results, ensure that you have a strong signal for your wireless connection.
  • To avoid slow performance, we recommend a network with at least 20 mbps upload speed.