Accessing the Metasys UI - Metasys - LIT-12011953 - Server - Metasys UI - 7.0.50

Metasys UI Help

Brand
Metasys
Product name
Metasys UI
Document type
User Guide
Document number
LIT-12011953
Version
7.0.50
Revision date
2024-03-19
Product status
Active
Language
English

What does the message Login successful. Please wait while your system and preferences are set up. This may take a few moments. mean?

You see this message at first login after a restart or at first login after a download. This is due to the building of the Metasys UI data cache which happens the first time you restart or download. The login is delayed until the cache is built and you will see the Please wait message until the cache building completes. This may take up to 30 minutes for the first login after a restart and first login after a download. After this, there should be no further delays when you log in.

At Metasys Release 11, we have introduced a semantic database which is built and modified with server downloads (both full and Metasys UI only components). Depending on the size of your site, it may take longer to log into Metasys UI while performing this activity.

Does Metasys UI offer single sign-on (SSO) and two-factor authentication (2FA) capabilities?

Starting at Release 11.0, Metasys UI uses Microsoft® Active Directory Federation Services (ADFS), including two-factor authentication (2FA) when your ADFS Server is configured for 2FA.

If the Active Directory Federation Services (ADFS) for Metasys UI feature is licensed and enabled, you can use single-sign on to log into Metasys UI:
  1. Click or tap LOG IN WITH MY ORGANIZATIONAL ACCOUNT (ADFS) on the login screen. You are then redirected to your organization's login page.
  2. Enter your user credentials on the organization's login page and sign in.
  3. The Metasys UI login screen appears and you are logged into Metasys UI automatically.
If the Active Directory Federation Services (ADFS) for Metasys UI feature is licensed and enabled and if 2FA is configured, controlled, and enforced by your ADFS server, you can use 2FA to log into Metasys UI:
  1. Click or tap LOG IN WITH MY ORGANIZATIONAL ACCOUNT (ADFS) on the login screen. You are then redirected to your organization's login page.
  2. Enter your user credentials on the organization's login page and sign in.
  3. The 2FA prompt appears. Select the appropriate authentication option, for example push notification, and follow the instructions on-screen.
  4. The Metasys UI login screen appears and you are logged into Metasys UI automatically.
Important: If ADFS is licensed and enabled, but you cannot see the LOG IN WITH MY ORGANIZATIONAL ACCOUNT (ADFS) button on the login screen, refresh the browser page.

You can choose to log in as a local Metasys user even when ADFS authentication is enabled.

See User Management for more information about how to enable ADFS authentication. Refer to the Network and IT Guidance Technical Bulletin (LIT-12011279) for more information about how to configure an ADFS server for Metasys.

For MVE on Metasys UI, see Log in to MVE on Metasys UI for more information.

What do I do if I see a Reconnect message and an empty dashboard after login?

This may happen when you log in for the very first time after an upgrade. Refresh the browser to fix this.