Tailored Summary Troubleshooting - Metasys - LIT-1201793 - Software Application - Site Management Portal - 12.0.50

Metasys Site Management Portal Help

Brand
Metasys
Product name
Site Management Portal
Document type
User Guide
Document number
LIT-1201793
Version
12.0.50
Revision date
2023-06-02
Language
English

Table 1. Tailored Summary Troubleshooting

Problem

Solution

In the Tailored Summary view, the child item does not display data from an object after editing its Object Name attribute.

If you change the Object Name attribute of an object after configuring the Summary Definition object, the link to the Child Item breaks. Change the Child Item wildcards in the Summary Definition object to match the new Object Name attribute.

With a Release 5.0 NAE45 Site Director, points in a Tailored Summary display slowly and may time out.

This issue was resolved in Release 5.1. If this delay is problematic, we recommend you upgrade to Release 5.1 or later.

When running a Tailored Summary, user views with large point counts display red Xs.

On a summary view with more than 500 objects from a single NxE, you may occasionally see red Xs if the device is busy. As the view continues to update data, the red Xs disappear.