Certificate management troubleshooting - Metasys - LIT-12012162 - MS-ADS05U-0 MS-ADX10U-0 MS-ADX10SQL-0 MS-ADX25U-0 MS-ADX25SQL-0 MS-ADX50U-0 MS-ADX50SQL-0 MS-ADX50SQL2-0 MS-ADX100U-0 MS-ADX100SQL2-0 - Server - Metasys Server - 13.0

Metasys Server Installation and Upgrade Instructions

Brand
Metasys
Product name
Metasys Server
Document type
Installation Guide
Document number
LIT-12012162
Version
13.0
Revision date
2023-11-15
Product status
Active
Language
English

The following table lists troubleshooting topics for certificate management.

Table 1. Certificate management troubleshooting
Error Message or Scenario Solution or Workaround
When you set the Site object Site Security Level attribute to Encrypted and Trusted and then download the Site Director, all network engines reporting to the Site Director are modified to change their Site Security Level attribute to Encrypted and Trusted. If a network engine Site Security Level attribute is set to Encrypted and Trusted and does not have a trusted certificate, the network engine does not communicate to the Site Director.

To resolve this issue:

  1. Login to the network engine's Site Management Portal in Expert mode.
  2. Open the Focus tab of the network engine object.
  3. Click Edit.
  4. For the Site Security Level attribute, select Encrypted Only.
  5. Click Save.
  6. Verify the network engine comes online at the Site Director.