Prerequisite Software Checklist for Installation and Upgrade - Metasys - LIT-12012162 - MS-ADS05U-0 MS-ADX10U-0 MS-ADX10SQL-0 MS-ADX25U-0 MS-ADX25SQL-0 MS-ADX50U-0 MS-ADX50SQL-0 MS-ADX50SQL2-0 MS-ADX100U-0 MS-ADX100SQL2-0 - Server - Metasys Server - 12.0.50

Metasys Server Installation and Upgrade Instructions

Product name
Metasys Server
Document type
Installation Guide
Document number
Revision date
Product status
Before you begin with the Metasys Server installation or upgrade, review Table 1 to verify that you have the required software. The table also indicates where you can obtain each software component.
Note: If you purchased Metasys Server software that includes SQL Server software (for example, MS-ADX25SQL-0), the SQL Server package is provided in a .zip file. Simply use a file extraction tool such as WinZip™ or 7-Zip File Manager to extract the .zip file to the server's hard drive.
Note: Do not install Metasys on a Domain Controller. A Domain Controller provides the Active Directory service to network users and computers; stores directory data; and manages user and domain interactions including the login process, authentication, and directory searches.
Table 1. Prerequisite Software Checklist

Software Component


Where to Obtain

Operating System (select one) 1

Windows® 10 Pro and Windows 10 Enterprise Editions versions 21H2, 22H2 (64-bit). For all future Windows 10 updates after version 22H2, Johnson Controls will evaluate and certify that Metasys software can support the updates before we provide guidance on support. 2


Microsoft Corporation

Windows® Server® 2019 (version 1809 or later) (64-bit)


Windows® Server® 2016 (version 1607 or later) (64-bit)

Operating System (OS) Components (installed by Metasys Server)

Internet Information Services (IIS) (included with OS)


OS media

Microsoft Message Queuing (MSMQ)

Miscellaneous (select all)

Microsoft .NET Framework 3.5 SP1 or 3.5.1


OS Media


Microsoft .NET Framework 6.0.6

(installed by Metasys Server)


Microsoft Silverlight® 5.0 or higher 3

Microsoft Silverlight is no longer supported. You can view the Graphics+ graphics in the Metasys UI.

Database (select one)

SQL Server® 2019 Express with CU19 (64-bit)


License Portal

Microsoft Download Center

SQL Server® 2017 Express with CU31 (64-bit)

SQL Server® 2016 Express with SP3 GDR (64-bit)

SQL Server® 2019 with CU19 (64-bit) 4

(Standard or Enterprise Edition)


Microsoft Corporation

SQL Server® 2017 with CU31 (64-bit) 4

(Standard or Enterprise Edition)

SQL Server® 2016 with SP3 GDR (64-bit) 4

(Standard or Enterprise Edition)

Database Tools

SQL Installer Tool


License Portal

Microsoft SQL Server Management Studio

License Portal or Microsoft Download Center

Reporting Services

Microsoft Report Viewer 2012 Redistributable Package 5


License Portal or Microsoft Corporation

1 We highly recommend that the computer you want to use for Metasys software had its operating system installed on a cleanly formatted hard disk. If you use a computer that was upgraded from a previous version of Windows, files and registry settings left behind after the upgrade may adversely affect the installation of Metasys system software.
2 Metasys system software does not support the touchscreen interface that is featured in the Windows 10 operating system.
3 Required for viewing Graphics+ files on Site Management Portal software clients.
4 At Release 12.0.50, Metasys Advanced Reporting System is compatible with SQL Server 2017, and SQL Server 2016 software, but is not compatible with SQL Server 2019.
5 Required for reports generated by the Metasys Advanced Reporting System. Use Report Viewer 2012 Redistribution Package for both SQL Server 2017 and SQL Server 2016 software.