Web/Application Server - Metasys - LIT-12012162 - MS-ADS05U-0 - MS-ADX100SQL2-0 - MS-ADX100U-0 - MS-ADX10SQL-0 - MS-ADX10U-0 - MS-ADX25SQL-0 - MS-ADX25U-0 - MS-ADX50SQL-0 - MS-ADX50SQL2-0 - MS-ADX50U-0 - Server - Metasys Server - 11.0

Metasys Server Installation and Upgrade Instructions

Product name
Metasys Server
Document type
Installation Guide
Document number
Revision date
Product status
Table 1. Supported Platforms Split Metasys Server for Web/Application Server

Supported Operating System

Supported Database Options

Windows® Server® 2019 (version 1803 or later) (64-bit)

Windows® Server® 2016 with Update (KB4512495) (64-bit)

SQL Server® 2019 (64-bit)

SQL Server® 2017 with CU17 (64-bit)

SQL Server® 2016 with SP2 CU10 (64-bit)

SQL Server® 2014 with SP3 CU4 (64-bit)

Follow these steps to upgrade the web/application component of the ADX on a split Metasys system.

Table 2. Upgrading Web/Application Server on Split Metasys Server (Out-of-Place)



Reference or Additional Steps


Verify that the computer intended for Metasys Server software is running one of the following supported Windows Server operating systems:
  • Windows® Server® 2019 (version 1803 or later) (64-bit)
  • Windows® Server® 2016 with Update (KB4512495) (64-bit)
Also run Windows Update to verify the operating system is up to date.
Open a command prompt window and run the command msinfo32. Verify the version against the following list:
  • Windows Server 2019: Version 10.0.118362

  • Windows Server 2016: Version 10.0.14393

Start Windows Update from the Search box and apply all required and recommended updates before installing any Metasys software.


Verify that the computer name is valid for Metasys Server software.

In Control Panel, click System and Security > System and verify the computer name that appears in the window meets the following criteria:
  • begins with a letter, not a number
  • contains a maximum of 15 characters
  • contains only letters A-Z (upper or lower case), numbers 0-9, and hyphens
    Note: Underscores are not valid for the Metasys system.
  • does not end in letters ADS
  • does not contain any diacritic or accent marks


Configure the Windows Firewall to ensure the ports that Metasys software requires are open.

See Configuring the Windows firewall.


If the computer has multiple network cards, configure the network card that the Metasys Server software is to use.

See Configuring Additional Network Cards.


Install Microsoft .NET Framework 3.5 if the computer does not have this software installed.

In Control Panel, click Programs > Programs and Features > Turn Windows features on and off. The Server Manager window appears. Use the Add Roles and Features Wizard in Server Manager to add the .NET Framework 3.5 Features and HTTP Activation components. On some server-class OSs, HTTP Activation may be listed under WCF Services.


Make sure all required software components are enabled. The Metasys Server installer does not enable all required Windows components. If any required component is missing, server installation and operation can fail.

See Required Windows operating system roles and features for more information.


If you are installing the Metasys Server software on an English language computer, skip to the next step. If you are installing the Metasys Server software on a non-English language computer, you need to set the computer's regional settings and the default language used by the SQL Server database to the same locale as the site default language.

Consult the Microsoft documentation and see Installing Metasys Server for a Non-English Locale.


Install a version of SQL Server software on the computer that the Metasys system supports. Make sure you also include the Reporting Services component if you plan to install the Metasys Advanced Reporting System.

Refer to SQL Server Installation and Upgrade Instructions (LIT-12012240).


Verify that Reporting Services on the computer is configured properly.

Refer to the Verifying SQL Server Reporting Services Configuration section of SQL Server Installation and Upgrade Instructions (LIT-12012240).


Install support files on the computer if you plan to offer the Site Management Portal in languages other than English.

Refer to the Appendix: Reporting Services Language Support for Metasys Advanced Reporting System of SQL Server Installation and Upgrade Instructions (LIT-12012240).


If you uninstalled ADS/ADX software in a previous step because the site was at Release 7.x or earlier, install the Metasys Server 11.0 software. Otherwise, upgrade the Metasys Server 11.0 software. When you install or upgrade, specify the SCT archive database in the SCT Archive Db field on the Reporting tab screen of the Metasys Server 10.1 installer. Make sure you install the new Metasys Server 11.0 software on the Site Director first. If you have other ADSs/ADXs, upgrade them after the Site Director.

See Upgrading Metasys Server or Metasys Server Software.


License the ADS/ADX software with the Software Manager.

License the ADS/ADX software with the Software Manager.


Log in to SCT 14.0 and open the archive database. Allow SCT to upgrade the database to Release 14.0.

Refer to Metasys SCT Help (LIT-12011964) .


Download the Site Director archive database from SCT 14.0 to the ADS/ADX Site Director, making sure that you click Include Security. When asked to enter the ADS/ADX user credentials, specify the MetasysSysAgent user and password. If the login for the ADS/ADX fails, click the Clear Security Database tab and click Set to be cleared. The device is upgraded, but the security database is removed from the archive.

Refer to Database Uploading, Downloading, and Synchronization in Metasys SCT Help (LIT-12011964) for information on downloading.


If the site has other ADS/ADX servers, upgrade and download each ADS/ADX archive database from SCT 14.0 to the other ADS/ADX servers. The download also restores user accounts.

Refer to Database Uploading, Downloading, and Synchronization in Metasys SCT Help (LIT-12011964) for information on downloading.


Update the network engines that you want to upgrade to Release 11.0.
Note: If you are upgrading from Release 5.2 or later, you do not need to update all devices to the newer release (except the Site Director). SCT 14.0 supports devices at multiple Metasys software releases, beginning with Release 5.2.

Refer to NAE Update Tool Help (LIT-12011524) and Metasys SCT Help (LIT-12011964) .


If you updated network engines to Release 11.0, use SCT 14.0 to download the archive database of each network engine. The download also restores the Security database. After the download completes, issue the Reset Device command to each downloaded N40-class device (NxE35, NIE39, NxE45, NIE49, NxE25, or NIE29s) to ensure that the security database is archived to non-volatile memory. This step is new beginning at Release 8.0, but is not required for any other network engines (NxE55s, NxE59s, SNEs, and SNCs).

Refer to Database Uploading, Downloading, and Synchronization in Metasys SCT Help (LIT-12011964) for information on downloading.


(OPTIONAL) If you want to move the Metasys historical databases now, use SQL Management Studio to move the databases to the desired location.

See Moving Metasys Historical Databases to a Custom Location.


(OPTIONAL) If you need the server to be FIPS compliant, enable FIPS mode and install the Metasys FIPS component.

See Enabling and installing FIPS component.


Create a full disk image backup of the computer's hard drive to external media (optional but recommended).

Refer to the documentation that came with your operating system backup software.