Excel 2016 and later - Metasys - LIT-12014183 - Software Application - Metasys Advanced Reporting System - 3.0

Metasys Report Engine User Guide

Brand
Metasys
Product name
Metasys Advanced Reporting System
Document type
User Guide
Document number
LIT-12014183
Version
3.0
Revision date
2023-03-06
Product status
Active
Language
English

Symptom:

Excel is installed on to computer, but the report crashes before creating.

Data read successfully: retrieved 642 rows
Unexpected error: Exception from HRESULT: 0x800AC472
Error while closing Excel: Exception from HRESULT: 0x800AC472
Report creation terminated.

Cause:

Welcome and system pop-ups not being accepted for first access to the MS Application from MRE user.

Solution:

Log on the PC or server where MRE is installed with MRE user.

Open Excel and create a new file.

Accept or close all the welcome pop-up forms that the Excel application presents. Once all pop-ups cleared exit Excel.