The following table includes general troubleshooting information.
|Error Message or Scenario
|An error occurred while using PVT.
|To troubleshoot an issue
in PVT, complete the following steps to check the logs:
|When generating a Riser
diagram, the following error occurs:
error occurred in the creation of the Visio
|Ensure you install Visio 2013 or higher in order to generate Riser diagrams with PVT.
|When you log on to the server machine to complete changes in Site Configuration which was originally completed by another user, you receive the following error: Access to path C:\ProgramData\Johnson Controls\Metasys Performance Verification Tool\ServerCreds.bin is denied, and it is not possible to make site configuration changes.
|The PVT installation fails and the following error appears in the pvt-error.log file: Error 1920. Service 'PVT Sync Service' (PVT Sync Service) failed to start. Verify that you have sufficient privileges to start system services.
|Ensure that you have .NET framework version 4.7.2 or higher installed on the machine.
Scan does not start, and the following error appears in the pvt-WindowsService-Error.log file:
|ERROR|PvtSyncWinSvc|System.Security.Authentication.AuthenticationException: Invalid Credentials|System.Security.Authentication.AuthenticationException: Invalid Credentials at JohnsonControls.Tools.Metasys.ScanEngine.Providers.Authentication.MmdaAuthenticationProvider.Authenticate(ISiteCredentials credentials, Boolean isSctArchive)at JohnsonControls.Tools.Metasys.ScanEngine.Providers.Authentication.OnlineAuthenticationProvider.Authenticate()at JohnsonControls.Tools.Metasys.ScanEngine.Service.AuthenticationService.Authenticate()at JohnsonControls.Tools.Metasys.ScanEngine.Service.PvtScanService.<AuthenticateAsync>b__21_0()at System.Threading.Tasks.Task`1.InnerInvoke()at System.Threading.Tasks.Task.Execute()
|This may occur when the MetasysSysAgent password is changed after PVT is set up to scan.
|An error occurs while you install PVT.
Navigate to C:\Users\<LoggedInUserName>\AppData\Local" with name "Metasys_Performance_Verification_Tool_<DateTimeStamp>.html to check the logs and troubleshoot the installation errors.