The following table includes general troubleshooting information.
|Error Message or Scenario
|An error occurred while using PVT
|To troubleshoot an issue
in PVT, complete the following steps to check the logs:
|When generating a Riser
diagram, the following error occurs:
error occurred in the creation of the Visio
|Ensure you install Visio 2013 or higher in order to generate Riser diagrams with PVT.
|When you log on to the server macine to complete changes in Site Configuration which was originally completed by another user, you receive the following error: Access to path C:\ProgramData\Johnson Controls\Metasys Performance Verification Tool\ServerCreds.bin is denied. It is not possible to make site configuration changes.