Extended Application and Data Server system requirements (Unified 10 or 25 User ADX) - Metasys - LIT-1201525 - MS-ADS05U - MS-ADX10SQL - MS-ADX10U - MS-ADX25SQL - MS-ADX50SQL2 - MS-ADX50U - MS-ADXS25U - Server - ADS Server - ADX Server - 12.0.50

Application and Data Server (ADS) and Extended Application and Data Server (ADX) Product Bulletin

Brand
Metasys
Product name
ADS Server
ADX Server
Document type
Product Bulletin
Document number
LIT-1201525
Version
12.0.50
Revision date
2023-05-22
Product status
Active
Language
English

Use the following recommendations for small sites and small to medium sites.

Table 1. Extended Application and Data Server system requirements (Unified ADX Systems, 10 or 25 Users)

Recommended Server Platform 1

Processor for small sites: Intel® Xeon® Gold 5222 3.8 GHz, 4 cores/8 threads, 10.4GT/s, 16.5M Cache, Turbo, HT (105W) DDR4-2933 or Intel® Xeon® Gold 6244 3.6 GHz, 8 cores/16 threads, 10.4GT/s, 24.75M Cache, Turbo, HT (150W) DDR4-2933

Processor for small to medium sites: Intel® Xeon® Gold 5222 3.8 GHz, 4 cores/8 threads, 10.4GT/s, 16.5M Cache, Turbo, HT (105W) DDR4-2933 and recommended second processor type is Intel® Xeon® Gold 5222 3.8 GHz, 4 cores/8 threads, 10.4GT/s, 16.5M Cache, Turbo, HT (105W) DDR4-2933

Hard drive: 2 x 960 GB SSD SATA Mix Use 6Gbps 512 2.5in Hot-plug Drive (RAID 1) 2 with 40 GB free space after installation of all prerequisite software and before installation of ADS software. Configure RAID 1 (mirroring) with disk write-caching turned on.

Note: ADX prerequisite software includes the Windows operating system, SQL Server software, Windows .NET Framework, and any other software or SPs required by your ADX configuration.

Required Minimum Memory 3

32 GB RDIMM, 2933MT/s, Dual Rank

The VM host must have at least 8 GB of allocated RAM at all times. When you configure the VM, do not select the enable dynamic memory option.

Number of engines supported

For information about the number of engines supported, refer to the table labeled Maximum number of network engines supported based on Metasys Server type and Server size in the Metasys System Configuration Guide (LIT-12011832).

Number of Site Management Portal users supported

For small sites: Up to 10

For small to medium sites: Up to 10

Number of Metasys UI users supported

For small sites: Up to 15

For small to medium sites: Up to 25

Supported Operating Systems 4 and Database Software

Windows® Server® 2019 (version 1809 or later) (64-bit)

Supports:
  • SQL Server® 2019 with CU19 (64-bit)
    Note: SQL Server 2019 may cause the configuration service cache that builds stored procedures to time out. This causes the user's login to Metasys UI to fail. To resolve this issue, set SQL Server 2019 databases to run in 2017 compatibility mode. For more information, refer to docs.microsoft.com
  • Note: Metasys Advanced Reporting System does not support SQL Server 2019.
  • SQL Server® 2017 with CU31 (64-bit)
  • SQL Server® 2016 with SP3 GDR (64-bit)

Windows® Server® 2016 (version 1607 or later) (64-bit)

Supports:
  • SQL Server® 2019 with CU19 (64-bit)
    Note: SQL Server 2019 may cause the configuration service cache that builds stored procedures to time out. This causes the user's login to Metasys UI to fail. To resolve this issue, set SQL Server 2019 databases to run in 2017 compatibility mode. For more information, refer to docs.microsoft.com
  • Note: Metasys Advanced Reporting System does not support SQL Server 2019.
  • SQL Server® 2017 with CU31 (64-bit)
  • SQL Server® 2016 with SP3 GDR (64-bit)

Supported Operating Systems for Metasys Site Management Portal Client Computer

Windows® 10 Pro and Windows 10 Enterprise Editions versions 21H2, 22H2 (64-bit). For all future Windows 10 updates after version 22H2, Johnson Controls will evaluate and certify that Metasys software can support the updates before we provide guidance on support.

Apple® macOS® 11 Big Sur

Apple® macOS® 12 Monterey

Apple® macOS® 13 Ventura

Supported Web Browser Software for Metasys Site Management Portal Client Computers

Apple® Safari® 15 or later
Notes:

  • In OS X, you cannot view Graphics+ graphics in the Site Management Portal UI.
  • You use the web browser to download the Launcher application. After you install the Launcher application, you use the Launcher, not the web browser, to log in to the Site Management Portal (SMP) UI.

Supported Web Browser Software for Metasys UI Client Devices

Microsoft® Edge® version 100 or later

Google® Chrome™ version 100 or later
Note: Metasys UI does not support incognito mode. To exit incognito mode, click or tap the X icon of the browser window or tab and then open a new browser window or tab. For more information on incognito mode in Google Chrome, click here.
Apple® Safari® 15 or later
Note: Metasys UI does not support private browsing. To exit private browsing, click or tap Private in the browser window. Other web browsers, such as Mozilla® Firefox®, are not officially supported by the UI. However, the Metasys UI may appear and function appropriately in these web browsers.

Supported Virtual Environments

Microsoft Hyper-V™

VMware®

Supported User Interfaces

Site Management Portal (SMP)

Note: For non-MVE sites at Release 12.0 or later, SMP requires a license. The license is available only to existing Metasys customers. On MVE sites, SMP does not require a license. The MVE license includes SMP UI access.

Metasys UI

Additional Software Included with the ADX Software Download

Microsoft .NET Framework 4.7.2

Microsoft .NET 6.0.6

Launcher Software

Metasys Database Manager software

Metasys Advanced Reporting System software

RabbitMQ Server 3.11.7

Erlang OTP 25.2 (13.1.3)

Note: The Metasys Advanced Reporting System requires an ADX. The SCT computer must be online and accessible to the ADX at all times.

Optional Hardware

Any network or local printer supported by the qualified Windows operating system

Optional Software

Graphic Generation Tool

CCT Software

SCT Software

Metasys Export Utility

For SQL Server software, you must purchase SQL Server software licenses per the guidelines listed here: SQL Server 2019, SQL Server 2017, and SQL Server 2016.

1 Our computer platform and memory recommendations are not meant to imply that older or slower machines are not usable. Refer to the Network and IT Guidance Technical Bulletin (LIT-12011279) for more information regarding computer/server recommendations.
2 For best performance, use SSD (preferred) or SAS hard drives (not SATA hard drives) that use RAID controllers with write-caching enabled.
3 For best performance, use the maximum amount of memory. An ADX with 32 GB RAM has much greater performance than an ADX with only 16 GB RAM.
4 Refer to the Network and IT Guidance Technical Bulletin (LIT-12011279) for specific Microsoft Windows operating system settings that may be required for your Metasys system configuration.