Application and Data Server (ADS) system requirements - Metasys - LIT-1201525 - MS-ADS05U - MS-ADX10SQL - MS-ADX10U - MS-ADX25SQL - MS-ADX50SQL2 - MS-ADX50U - MS-ADXS25U - Server - ADS Server - ADX Server - 12.0.50

Application and Data Server (ADS) and Extended Application and Data Server (ADX) Product Bulletin

Brand
Metasys
Product name
ADS Server
ADX Server
Document type
Product Bulletin
Document number
LIT-1201525
Version
12.0.50
Revision date
2023-05-22
Product status
Active
Language
English
Table 1. Application and Data Server (ADS) system requirements (5 Users)

Recommended Computer Platform 1

Intel Core i7-8700 Processor (Six Core, 3.20GHz)

2 x 500 GB 7200 rpm SATA 3.5 in. drive 2 with 40 GB free space after installation of all prerequisite software and before installation of ADS software. Configure RAID 1 (mirroring) with disk write-caching turned on.

Note: Prerequisite software includes the supported operating system, database software, .NET Framework, and any other software or service packs required for your ADS configuration.

Graphics card (1 GB RAM, ATI® Technologies or NVIDIA® Corporation, 64-bit compatible, Small Form Factor [SFF] if required)

Required Minimum Memory 3

16 GB RAM

The VM host must have at least 8 GB of allocated RAM at all times. When you configure the VM, do not select the enable dynamic memory option.

Number of engines supported

For information about the number of engines supported, refer to the table labeled Maximum number of network engines supported based on Metasys Server type and Server size in the Metasys System Configuration Guide (LIT-12011832).

Number of Site Management Portal users supported

Up to five

Number of Metasys UI users supported

Up to five

Supported Operating Systems 4 and Database Software

Windows® 10 Pro and Windows 10 Enterprise Editions versions 21H2, 22H2 (64-bit). For all future Windows 10 updates after version 22H2, Johnson Controls will evaluate and certify that Metasys software can support the updates before we provide guidance on support.

Windows® 10 Enterprise LTSC (1809, 21H2) (64-bit)
Supports:
  • SQL Server® 2019 Express with CU19 (64-bit)
    Note: SQL Server 2019 may cause the configuration service cache that builds stored procedures to time out. This causes the user's login to Metasys UI to fail. To resolve this issue, set SQL Server 2019 databases to run in 2017 compatibility mode. For more information, refer to docs.microsoft.com
  • SQL Server® 2017 Express with CU31 (64-bit)
  • SQL Server® 2016 Express with SP3 GDR (64-bit)

Supported Operating Systems for Metasys Site Management Portal Client Computer

Windows® 10 Pro and Windows 10 Enterprise Editions versions 21H2, 22H2 (64-bit). For all future Windows 10 updates after version 22H2, Johnson Controls will evaluate and certify that Metasys software can support the updates before we provide guidance on support.

Apple® macOS® 11 Big Sur

Apple® macOS® 10.15 Catalina

Apple® macOS® 10.14 Mojave

Supported Web Browser Software for Metasys Site Management Portal Client Computers

Apple® Safari® 15 or later
Notes:
  • In OS X, you cannot view Graphics+ graphics in the Site Management Portal UI.
  • You use the web browser to download the Launcher application. After you install the Launcher application, you use the Launcher, not the web browser, to log in to the Site Management Portal (SMP) UI.

Supported Web Browser Software for Metasys UI Client Devices

Microsoft® Edge® version 100 or later

Google® Chrome™ version 100 or later
Note: Metasys UI does not support Incognito mode. To exit Incognito mode, click or tap the X icon of the browser window or tab and then open a new browser window or tab. For more information on Incognito mode in Google Chrome, click here.
Apple® Safari® 15 or later
Note: Metasys UI does not support private browsing. To exit private browsing, click or tap Private in the browser window. Other web browsers, such as Mozilla® Firefox®, are not officially supported by the UI. However, the Metasys UI may appear and function appropriately in these web browsers.

Supported Virtual Environments

Microsoft Hyper-V™

VMware®

Supported User Interfaces

Metasys UI

Site Management Portal (SMP)

Note: SMP requires a license at Release 12.0 and later. The license is available only to existing Metasys customers.
Additional Software Included with the ADS Software Download

Launcher software, Summary Definition Examples, Microsoft .NET Framework (multiple versions), SQL Server Management Studio, Metasys Database Manager, SNMP Management Information Base example files (MIBs), Report Viewer 2010 and Report Viewer 2012.

Optional Hardware

Any network or local printer supported by the qualified Windows operating system

Optional Software

CCT software

SCT software

Metasys Export Utility software

1 Our computer platform and memory recommendations are not meant to imply that older or slower machines are not usable. Refer to the Network and IT Guidance Technical Bulletin (LIT-12011279) for more information regarding computer/server recommendations.
2 For best performance, use Serial Attached SCSI (SAS) hard drives, not Small Computer System Interface (SCSI) hard drives.
3 For best performance, use the maximum amount of memory that the computer allows.
4 Refer to the Network and IT Guidance Technical Bulletin (LIT-12011279) for specific Microsoft Windows operating system settings that may be required for your Metasys system configuration.