ADS/ADX stops responding after Windows updates - Metasys - LIT-1201645 - MS-ADSxxx-x - MS-ADXxxx-x - Server - ADS Server - ADX Server - 13.0

ADS/ADX Commissioning Guide

Brand
Metasys
Product name
ADS Server
ADX Server
Document type
Commissioning Guide
Document number
LIT-1201645
Version
13.0
Revision date
2023-10-12
Product status
Active
Language
English

This topic describes how to resolve an ADS/ADX failure after a Windows Update.

An ADS/ADX may stop responding or may fail after Windows operating system updates are applied. After applying Windows updates to the ADS/ADX computer, we recommend restarting the computer.

To ensure the ADS/ADX continues to function, disable automatic Windows updates. Configure a regularly scheduled manual Windows update process. When you apply an update, monitor the system to ensure that the server continues to operate normally. Perform a restart if required..

On a Windows 10 computer, the ADS software may stop working after a major Windows Update. If you encounter this issue, contact your local Johnson Controls field support technician.