ADS/ADX startup failures - Metasys - LIT-1201645 - MS-ADSxxx-x - MS-ADXxxx-x - Server - ADS Server - ADX Server - 13.0

ADS/ADX Commissioning Guide
Product
Building Automation Systems > Application Servers > ADX Server
Building Automation Systems > Databases and Data Servers > ADS Server
Document type
Commissioning Guide
Document number
LIT-1201645
Version
13.0
Revision date
2023-10-12
Product status
Active
Note: See Folders in the Windows Event Viewer on the ADS/ADX for information about how these failures are logged.

If the ADS/ADX encounters an error during startup, it logs the error to the ADSADX Log, then enters into a Warm Start retry sequence. This sequence is the ADS/ADX trying to restart. It continues to try restarting until it is successful or until you stop the Metasys III Device Manager service.

If you try to stop the Metasys III Device Manager Service while it is in this Warm Start sequence, it could take up to 5 minutes to stop. To work around this:

  1. Resolve any issue that may be causing the Startup of the ADS/ADX to fail. For example, the SQL Server software may be offline. If the issue cannot be resolved, to prevent the ADS/ADX from continually restarting, do the following:
    1. Open Control Panel on the ADS/ADX computer and select Administrative Tools > Services.
    2. In the Services window, right-click Metasys III Device Manager and select Stop.
    3. Click OK and close all windows.
    4. In Control Panel, select Control Panel > System and Security > Administrative Tools > Event Viewer.

      Service Stopped messages in the Application folder for the MIIIDM source indicate that the Metasys III Device Manager stopped.

      Note: If the Metasys III Device Manager is not stopped, in the Administrative Tools > Services window, right-click Metasys III Device Manager and select Properties. Set startup type to Manual and restart the computer. The Device Manager does not start up.
    5. The ADS/ADX does not start on computer restart. You must start the Metasys III Device Manager service manually when necessary.
  2. Restart the ADS/ADX computer.