About this task
When you stop, start, or restart the services or application pools, a command prompt window opens that shows the commands as they execute. After about one minute the command prompt window closes. At this point SMP login is available. Metasys UI login can take a few minutes while it rebuilds the Spaces and Equipment cache.
If stopping, starting, or restarting results in an error such as stop.bat not recognized as an internal or external command, complete the following steps. Click on the Windows start button, or the search button on the taskbar.
Procedure
- Click on the Windows start button, or the search button on the taskbar.
- Enter cmd. Command prompt appears at the top of the search list.
- Right-click on Command Prompt and select Run as administrator.
- In the command prompt enter CD\programdata\johnson controls\metasysiii\diagnostics\utilities
- The command prompt updates to reflect the path you entered in step four. Enter stop.bat or start.bat or restart.bat.
Results
The command prompt executes many commands. Unlike the direct methods, the command prompt window stays open after execution completes. Similar to the direct methods, Metasys UI may take a few minutes until it is available.