Message queue size considerations and troubleshooting - Metasys - LIT-1201645 - MS-ADSxxx-x - MS-ADXxxx-x - Server - ADS Server - ADX Server - 12.0

ADS/ADX Commissioning Guide

Brand
Metasys
Product name
ADS Server
ADX Server
Document type
Commissioning Guide
Document number
LIT-1201645
Version
12.0
Revision date
2022-09-22
Product status
Active
Language
English

Under normal operation, Metasys message queues are empty or near zero. If there is a problem with trend forwarding, the messages remain in the backlog queue and queue size increases. If this occurs, and the queues become full, permanent data loss can result.

Note: This procedure requires that you have Windows Administrator access on the Metasys server computer. Perform this procedure on all Metasys servers on your site. If you have a split ADX, perform this procedure on the Web/Application server but not on the Database server.

To determine the size of your RabbitMQ queue:

  1. Launch a command prompt as an administrator.
  2. Run the following command to navigate to the default RabbitMQ folder: cd "C:\Program Files (x86)\Johnson Controls\RabbitMQ Server\rabbitmq_server-3.7.3\sbin" . If you use a non-default install location for RabbitMQ, navigate to that location.
  3. Run the command rabbitmqctl list_queues. A list of queues and unprocessed messages displays. If the Number of Messages for the Metasys queues contains a number that is greater than zero or has grown over time, you may have an issue with data processing that requires further investigation.