Uninstalling Software Manager - Johnson Controls - Metasys - LIT-12012388 - Software Application - Software Licensing - 4.0

Software Manager Installation Guide

Product
Building Automation Systems > Authentication and Licensing > Software Licensing
Document type
Installation Guide
Document number
LIT-12012388
Version
4.0
Revision date
2024-10-08

About this task

If you uninstall Software Manager, it removes the Johnson Controls licensing service from your machine. Even though licensable software automatically installs Software Manager, it does not automatically uninstall Software Manager. If you want to remove Software Manager from a machine, you need to do it separately from any uninstallers you use for licensable software.

Important: Software cannot detect its license if you uninstall Software Manager while licensed software is still installed on the machine.

You can reinstall Software Manager after you uninstall it. If you uninstall Software Manager and then reinstall it in another location, Software Manager is not able to locate any license data that exists. To avoid this issue, always reinstall Software Manager in the same location. Also see Software Manager troubleshooting. If you reinstall Software Manager or install any licensable software, it restores the Johnson Controls licensing service on the machine.

You may want to uninstall Software Manager, for example, if you want to remove the licensable software, or if you want to troubleshoot a license issue. When you uninstall Software Manager, it does not remove any license data and does not deactivate any licenses; however, the software is considered as unlicensed. If you reinstall Software Manager after you uninstall it, any license that was active before you uninstalled Software Manager will be active again. You can access the Software Manager Setup wizard to uninstall Software Manager from the Control Panel or through the Software Manager installer. You cannot uninstall Software Manager while it is running.

Procedure

  1. From the Start menu, browse to Control Panel > Programs and Features.
    Note: The location of Programs and Features depends on the version of Windows installed.
  2. Right-click the Software Manager program item and click Uninstall. The Software Manager Setup wizard appears with an Uninstall button.
    Note: The same Software Manager Setup wizard with an Uninstall button appears if you run a Software Manager installer that matches the currently installed version of Software Manager.
  3. Click Uninstall. A progress bar displays the progress of the uninstall.
  4. Click Finish when the uninstall for Software Manager is complete.