An offline activation requires multiple steps that start in the License Portal and then continue in the Software Manager. Before you continue an offline activation in the Software Manager, you need the license activation file for the product. Start the offline activation and retrieve the license activation file from the License Portal using a machine with an Internet connection. If you cannot access the Internet on-site, you need to obtain this file before you get to the site and transfer the license activation file to the offline machine. You can only activate one license each time when you complete and offline activation.
You can access the License Portal at the following link: https://software.jci.com/licenseportal/#/login.