OBEM - CMMS Integration Framework - Johnson Controls - LIT-12012497 - Software Application - OpenBlue Enterprise Manager - 4.2.1

OpenBlue Enterprise Manager Product Bulletin

Product name
OpenBlue Enterprise Manager
Document type
Product Bulletin
Document number
Revision date

OBEM uses CMMS integration framework to capture work order and ticketing information in a structured way that is normalized across different CMMS systems.

You can develop specific connectors over the framework to accommodate third-party systems.

Generic Connector Approach

  • Integration with third-party CMMS vendors where CMMS Framework exposes the relevant ticket or fault information to a vendor in a generic format.
  • Work order status syncs using the Call back API, whereas CMMS vendor manages the work order management workflow on the vendor side.
  • Support for Proteus®.

Specific Connector Approach

  • Caters to specific customer needs and CMMS vendor capabilities for integration.
  • Support for Service Now® and Ramdor®.

The framework enables other Johnson Controls digital applications like OpenBlue Companion, OpenBlue Connected Equipment Portal (CEP) to integrate with OBEM with regard to CMMS requirements.