The Service Manager software provides specific dashboards to display information on work orders, service reports and maintenance KPIs. This feature comes as a part of the Asset Performance add-on license, and works together with it to close the loop from data to action. Users can use the information to generate and track work orders, check service report status, allocate resources to closing tickets, and measure performance of maintenance teams by tracking specific KPIs.
OBEM’s revolutionary analytics uses main rules, diagnostic rules, work orders and service reports to assist in scheduling and performing predictive maintenance. The work orders system uses fault information and insights for task assignments. Service Manager focuses on solving issues by enabling users to raise work orders for faulty equipment.
Service Manager includes the following features:
- Create Work orders directly from the FDD equipment page.
- Work order information is pre-filled using data from configuration and fault information.
- The work order includes the ability to view fault trends, giving the technician to view the fault trend of the fault for that the work order has been raised, to make an informed decision before working on the fault.
- Work orders contain a conversation thread providing the ability to discuss and track conversations with the technician, and includes the ability to attach documents along with conversations.
- Add additional tasks to the work order as required.
- Select or clear tasks to include or exclude them from the task list.
- Click the View Resources button to review resource names that belong to a maintenance team.
- The work order can be sent by email to all users in the maintenance team.
- Group multiple faults to raise a single work order.
- Self-assignment of work orders. For example, BAS related faults can be assigned to self and closed, and the ticket log maintained in the maintenance management.
- Reassign work orders to the appropriate person or team.
- Work orders raised for other assets in the same space can be viewed. Complete view of the ticket raised for the spaces of interest.
- Daily summarized notifications of work order status change delivered through email.
- The maintenance technician can generate a service report, update the status, and close work orders when the assigned task is completed.
- All communications are maintained over email, and in chat conversations in the Service Manager app whenever the state of the work order changes.
- The Summary Dashboard measures performance of maintenance teams by tracking specific KPIs like Open Work Orders, Total Work Orders, Time to Respond, and Equipment Category Based Work Orders.
- FDD driven work orders.
- OBEM analyzes patterns, recognizes issues, and generates work orders to designated personnel at a scheduled point in time, when the maintenance is most cost effective, and before the equipment loses performance in a threshold.