OBEM uses CMMS integration framework to capture work order and ticketing information in a structured way that is normalized across different CMMS systems.
You can develop specific connectors over the framework to accommodate third-party systems.
Generic Connector Approach
- Integration with third-party CMMS vendors where CMMS Framework exposes the relevant ticket or fault information to a vendor in a generic format
- Work order status syncs using the Call back API, whereas CMMS vendor manages the work order management workflow on the vendor side
- Support for Proteus®
Specific Connector Approach
- Caters to specific customer needs and CMMS vendor capabilities for integration
Support for Service Now® and Ramdor®
The framework enables other Johnson Controls digital applications like OpenBlue Companion, OpenBlue Connected Equipment Portal (CEP) to integrate with OBEM with regard to CMMS requirements.