You can use the offline communications notification rule to configure
notifications for the following status:
| Status | Description |
|---|---|
| Troubled | Communication loss between 2 to 24 hours |
| Disconnected (offline for more than 24 hours) | Communication loss for more than 24 hours |
| Offline for 1 Week | Chiller is offline for more than 1 week |
| Offline for 3 Weeks | Chiller is offline for more than 3 weeks |
You can configure these notifications only for instantaneous frequency. As soon
as a status is received in the system, notifications trigger for the selected
chiller.
Note: The notifications for offline communication are
as near real time, however the status job runs every two hours so there may be a
delay of two hours plus in some cases.
Notification rules delivery:
- If the conditions defined in rules are met then SMS or Email notifications send to the relevant recipients.
- If there are multiple rules configured for the same fault, then only one notification is sent. Duplicate notifications are not sent.
-
Notification emails send based on frequency, notification category, and recipient. If a user is configured for multiple rules of the same frequency then they receive one consolidated email from all of the rules instead of multiple emails.