Offline communications - Johnson Controls - LIT-12014192 - Chiller management portal - Smart Connected Chillers - v2023.Q2

OpenBlue Connected Chillers Branch Facing Dashboard User Guide

Johnson Controls
Product name
Smart Connected Chillers
Document type
User Guide
Document number
Revision date
You can use the offline communications notification rule to configure notifications for the following status:
Table 1. Offline communication status
Status Description
Troubled Communication loss between 2 to 24 hours
Disconnected (offline for more than 24 hours) Communication loss for more than 24 hours
Offline for 1 Week Chiller is offline for more than 1 week
Offline for 3 Weeks Chiller is offline for more than 3 weeks
You can configure these notifications only for instantaneous frequency. As soon as a status is received in the system, notifications trigger for the selected chiller.
Note: The notifications for offline communication are as near real time, however the status job runs every two hours so there may be a delay of two hours plus in some cases.
Notification rules delivery:
  • If the conditions defined in rules are met then SMS or Email notifications send to the relevant recipients.
  • If there are multiple rules configured for the same fault, then only one notification is sent. Duplicate notifications are not sent.
  • Notification emails send based on frequency, notification category, and recipient. If a user is configured for multiple rules of the same frequency then they receive one consolidated email from all of the rules instead of multiple emails.