|Communication loss between 2 to 24 hours
|Disconnected (offline for more than 24 hours)
|Communication loss for more than 24 hours
|Offline for 1 Week
|Chiller is offline for more than 1 week
|Offline for 3 Weeks
|Chiller is offline for more than 3 weeks
- If the conditions defined in rules are met then SMS or Email notifications send to the relevant recipients.
- If there are multiple rules configured for the same fault, then only one notification is sent. Duplicate notifications are not sent.
Notification emails send based on frequency, notification category, and recipient. If a user is configured for multiple rules of the same frequency then they receive one consolidated email from all of the rules instead of multiple emails.