Help for people and spaces - Johnson Controls - LIT-12013214 - Software Application - Companion - 2.8

OpenBlue Companion Product Bulletin

Brand
Johnson Controls
Product name
Companion
Document type
Product Bulletin
Document number
LIT-12013214
Version
2.8
Revision date
2022-10-21
Language
English

Companion offers two easy ways to seek help when you need it and to report emergencies, problems, and facilities issues: SOS and work order.

Figure 1. SOS



Figure 2. Work order

Use the SOS button on the dashboard for quick access to local emergency numbers and contact information for on-site volunteer first responders. You can also send an incident report that delivers through text message to first responders in your building. If you need to request support or send a private report, SOS also includes a Contact HR button.

Use the Companion work order feature to easily submit tickets to admin, facility, and IT, or to request a safety supply delivery to your space. You can scan location details using QR or NFC, or enter the location of the issue manually, along with details, a photo, and a priority ranking. Companion administrators manage tickets. Users can see the resolution status of their tickets.