Improving download performance - Johnson Controls - Metasys - LIT-12012943 - Software Application - Software Licensing - 3.0

Customer License Portal Help

Johnson Controls
Product name
Software Licensing
Document type
User Guide
Document number
Revision date

If your computer has poor download performance when you download from the License Portal, check the following:

  • A network connection with a wired connection from your PC to the router usually gives the best performance.
  • If you are using a wireless connection, you may be sharing the connection with other devices that are using the available bandwidth.
  • If you are using a wireless connection, the download performance may be affected by your distance from an access point or router. Good practice is to have line of sight to the router.
  • Dual-band routers offering 2.4 GHz and 5 GHz are common. It is better to use the 2.4 GHz wireless band if you are connecting over a larger distance (but unlike 5 GHz, it is more likely to have network traffic). The 5 GHz band offers higher bandwidth, but works best over shorter distances without obstructions.
  • If you run multiple downloads simultaneously it splits the performance of downloads.
  • Internet browsing may impact the download time.
  • The router may be old and this may affect the performance.
Note: If you are still experiencing poor download performance after optimizing based on the above tips, try switching to a faster network if possible.