Viewing order history - Johnson Controls - Metasys - LIT-12012943 - Software Application - Software Licensing - 3.0

Customer License Portal Help

Brand
Johnson Controls
Metasys
Product name
Software Licensing
Document type
User Guide
Document number
LIT-12012943
Version
3.0
Revision date
2020-10-30
Language
English

If there is activity on an order to transfer or return licenses, the Order History table displays order details. The following table gives details on the information displayed in the Order History table.

Table 1. Order history table overview
Column name Description
Date

Displays the date an action was performed on a license.

Action Performed

Displays details on the type of action performed: a return or a license transfer.

Product

Displays the name of the software product.

Product Code

Displays the product code of the software product. The product code corresponds to the product ID in AOMS.

Version

Displays the version of the licensable software product. If the software product does not have a version, the column is empty.

Quantity

Displays the number of licenses transferred or returned.

Processed By Displays the user that processed the action.

To view additional information in the Order History table, click the expand icon in a product row. The following table provides an overview of the information provided for completed license returns and license transfers.

Table 2. Order history details – expanded view
Action performed Description
Return

Displays the RMA # (return material authorization number) and annotation for completed license returns.

License Transfer

Displays the name and address of the recipient organization of completed license transfers.