To view all ticket requests, click the ticket icon in the License Portal main window. The Support Tickets dialog box appears with a list of all ticket requests. Use the Filter to choose which requests should be shown based on their status: approved, pending, or denied.
- The new ticket icon displays a red notification for new, unread tickets.
- Click Mark All as Read to remove the red notification from all tickets and from the ticket icon in the License Portal main window.
| Column name | Description |
|---|---|
| Ticket Number |
Displays the ticket number as a link. You can click the ticket number link to view additional details for that ticket. |
| Request |
Displays the request summary. |
| Requested By |
Displays the name of the user that submitted the request. |
| Status |
Displays the status of the ticket. The status is either approved approved, pending, or denied. Note: The ticket requester receives an email update when the status
of a ticket changes.
|
| Last Changed |
Displays the date and time the status last changed. |
To view the additional details for a ticket, click a ticket number. The Support Ticket Details dialog box appears with details of the ticket.