Ticket requests - Johnson Controls - Metasys - LIT-12012943 - Software Application - Software Licensing - 3.0

Customer License Portal Help

Johnson Controls
Product name
Software Licensing
Document type
User Guide
Document number
Revision date

Whenever a user submits a request to add or change information in the system, a new ticket is created and sent to Johnson Controls Support to process. The ticket includes the requested action and any data required to complete the request. When Johnson Controls Support processes the ticket, they either approve or deny the request. The requester receives an email notification when the ticket is initially received, and again once it is processed. A ticket's status is pending until it is processed, and when processed, the ticket's status changes to approved or denied. Users can view their submitted requests and the status of tickets in the License Portal.

An administrator user can submit a request for the following actions:
  • Add a user
  • Delete a user
  • Assign an administrator role
  • Remove an administrator role
  • Update company information
  • Update account information

A standard user can submit a request to update account information.