Troubleshooting - Johnson Controls - Metasys - LIT-12012392 - Software Application - Software Licensing - 4.0

Branch License Manager License Portal Help

Brand
Johnson Controls
Metasys
Product name
Software Licensing
Document type
User Guide
Document number
LIT-12012392
Version
4.0
Revision date
2022-05-20
Language
English
Table 1. Troubleshooting - Log in errors
Problem/error message Condition/solution

In a Google Chrome™ browser, if the License Portal times-out after an hour of no usage, a Microsoft® logout message displays instead of the License Portal login page. This happens when the tab is in the background.

Browse to the License Portal address again.
When attempting to browse to the License Portal, a Microsoft logout page is displayed. Browse to the License Portal address again. If this fails, clear the browser cache and retry.