The Requests tab displays a list of technician license requests with a notification for any new, unread requests. BLMs can view and perform actions on requests associated with their branch. Super BLMs can view and perform actions on requests associated with any branch. You can click Mark All as Read to remove the indicator from all the unread requests of the Requests tab. BLMs and Super BLMs can filter requests by status: approved, denied, or pending.
| Column name | Description |
|---|---|
| Read | Displays a red notification if the request is not read, and is blank if the support ticket is read. |
| Branch |
Displays the branch of the requester. |
| Requested By | Displays the name of the requester. |
| Status |
Displays the current status of a request. A status can be approved, denied, or pending. |
| Last Changed |
Displays the date and time the request's status last changed. |
| Actions |
Displays a View button to view closed requests and approve or deny open requests. |
Viewing closed requests
To view details of closed requests, click View in the Actions column. The Ticket Details dialog box appears with details of the technician license request.