| Problem/error message | Condition/solution |
|---|---|
|
In a Google Chrome™ browser, if the License Portal times-out after an hour of no usage, a Microsoft logout message displays instead of the License Portal login page. This happens when the tab is in the background. |
Browse to the License Portal address again. |
| When attempting to browse to the License Portal, a Microsoft logout page is displayed. | Browse to the License Portal address again. If this fails, clear the browser cache and retry. |