Appendix: Reset Button Operation and Description - Facility Explorer - Metasys - LIT-12011999 - TL-MAP1810-0Px - TL-MAP-1810-0Sx - Gateway/Router - MAP Gateway - 5.1

Mobile Access Portal Gateway User Guide
Product
Network and Communications > Gateways and Routers > MAP Gateway
Document type
User Guide
Document number
LIT-12011999
Version
5.1
Revision date
2022-11-03

If you forget your password, or you want to restore the unit to factory defaults, the MAP Gateway offers two reset functions: a Network Reset function that only resets Wi-Fi and Ethernet settings, and a Reset to Factory Defaults function that resets all unit settings (including user profiles). Reset to Factory Defaults also replaces the device's SSL certificate with the Johnson Controls® self-signed certificate that was configured in the factory.

The Network Reset function is intended for users who forget their Wi-Fi connection information. The Reset to Factory Defaults function is for use by administrators who may want to clear all configured settings from a device, including all user profiles. For information on resetting the unit, see Table 1.

Note: To use a unit that is reset to factory defaults, you must have the default login information supplied in the Quick Start Guide that shipped with the unit. This includes the factory SSID and passphrase. The Reset to Factory Defaults function does not change the version of the application. If the unit was upgraded, the MAP Gateway remains at the upgraded version rather than resetting to the factory-installed version.

The reset button is embedded into the back of the MAP Gateway housing so that it cannot be activated by accident. Use a small screwdriver or similar tool to press the reset button.

Figure 1. Reset Button

Before attempting either of the following reset functions, apply power to the MAP Gateway and wait until the Fault LED stops flashing.

Notes:
  • If you are connected to the network when you press the reset button, you are disconnected.
  • If you press the reset button for more than 9 seconds, or do not confirm the reset, the reset operation is cancelled.
  • If a fault condition already exists, the reset button is disabled.
Table 1. Reset Button Operation and Description

Reset Function

Reset Operation

Reset Only Wi-Fi and Ethernet Settings (Network Reset) to Factory Defaults
  1. Press and hold the reset button. After 2 seconds, the Fault LED displays a slow flicker.
  2. Release the reset button within 3 seconds. The Fault LED continues slow flicker.
  3. Within 5 seconds, press and release the reset button to confirm that you wish to reset the Wi-Fi and Ethernet settings. (If you do not confirm within 5 seconds, the reset operation is cancelled).

Do not cycle power. The LEDs may continue to flash until the MAP Gateway resets and returns to normal operation. The Wi-Fi and Ethernet settings are reset to factory defaults. Use the Default SSID and passphrase to connect to the MAP Gateway, and then login to reconfigure all the required settings.

Reset to Factory Defaults
  1. Press and hold the reset button. After 2 seconds, the Fault LED displays a slow flicker. Continue holding the reset button until the Fault LED changes to a fast flicker.
  2. Release the reset button within 3 seconds of the change to fast flicker. The Fault LED continues a fast flicker.
  3. Within 5 seconds, press and immediately release the reset button to confirm that you wish to reset to factory defaults. The Fault LED goes out. (If you do not confirm within 5 seconds, the reset operation is canceled.)

Do not cycle power. The LEDs may continue to flash normally until the MAP Gateway resets and then returns to normal operation. All unit settings are reset to factory defaults. Use the Default SSID and passphrase to connect to the MAP Gateway, and then login using the default User and Password to reconfigure all the required settings.